Senior Customer Success Manager

👋 We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.

We work with some of the largest professional services, consulting, hospitality, leisure, retail, and pharmaceutical brands in the world including Circle K, Starbucks, IHOP, Coca-Cola, Panera, PwC, and many more.

Attensi is growing at an exponential pace and we are now focused on growing our business in new markets. Our team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence – SUPERFAST!

 

Senior Customer Success Manager

As part of delivering on our international growth, we are now seeking a driven Senior Customer Success Manager, particularly focused to strengthen our already relentless customer orientation within our premier accounts. Working closely with the business unit team, this person will develop and grow relationships with existing accounts within this sector ensuring the long-term success of our customer portfolio.

This is a key role within one of Attensi’s most exciting offices, and there is ample opportunity to influence the shape of the role. As a company we also believe in empowering people to grow and develop and have a strong record of giving people further opportunities as we scale.

As a Senior Customer Success Manager, you will delve deep to understand the key technical & operational challenges each customer is facing, and how Attensi’s product suite can maximize impact for them, and help them use Attensi in the best way possible.

You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your customers and will develop strong operational relationships with key stakeholders to ensure they experience value from the partnership. You will join a team of 4 CSMs already on the team, also work closely with Account Managers, Account Directors, & Product Teams on new growth opportunities for your customers.

If you have a passion for developing relationships and delivering real impact to customers, this is a great opportunity to join a strong team in an exponential growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact.

What will you do here?

The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence.

Beyond that, your role will largely revolve around activities such as:

• Ensuring the happiness and success of 5-10 strategic accounts.

• Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi’s products can aid in solving some of their hardest organizational challenges.

• Mapping organizational challenges, training and development needs and co-developing solution content and proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer.

• Developing powerful evaluation decks that demonstrate real world impact against customers goals and driving Attensi’s utilization as a key business tool.

• Translating complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon.

• Translating customer business challenges to internal Attensi technical & product teams so that new features and product development occurs in step with what the market requires.

• Creating and delivering launch communication plans to ensure successful and impactful solution launches.

• Driving knowledge about Attensi in the space through participation in industry forums, social channels and attending select industry events and exhibitions, etc.

Who are we looking for?

We are looking for someone with drive, creativity, courage, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and are best when