District Service Manager TN, AK, KY)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

What You’ll Work On:

• Implement and maintain the effectiveness of the quality system.
• Guide, coach, and direct a team providing direct service and support to Abbott's Diagnostics Division (ADD) customers.
• Promote ADD products and image by delivering superior service and support.
• Qualified candidates must live in Arkansas, Kentucky or Tennessee area.
• Must be able to travel up towards 50%.

Core Responsibilities:

• Ensure the quality system's effectiveness.
• Apply knowledge of diagnostic systems and products to support customer environments.
• Utilize ADD documentation and information processes to maintain accurate records and data.
• Operate within financial budget constraints and support budget development with data.
• Provide technical direction and ensure staff are trained in advanced technology.
• Stay informed on industry trends to recommend operational improvements.
• Maintain awareness of customer issues and emerging trends.
• Implement processes and procedures to support business objectives.
• Prepare reports, track product complaints and reliability, and recommend service improvements.
• Serve as a role model, coach, and mentor to staff, enhancing their professional development.
• Conduct performance reviews and assist with development planning.
• Build and motivate an effective team, assess team performance, and make staffing decisions.
• Administer reward and recognition programs.
• Interact frequently with customers, field service/support personnel, and local sales staff.
• Maintain a positive working environment with open communication and problem resolution.
• Negotiate with customers to resolve service issues and improve relationships.
• Ensure adequate two-way communication with service, support, and sales districts.
• Analyze departmental issues using industry, technical, and product knowledge.
• Manage a team of 16.

Position Accountability / Scope:

• Operate within FDA and other regulatory constraints, ensuring no violations.
• Interview and select candidates to meet specific needs, ensuring timely and qualified hires.
• Provide input to department budgeting and planning.
• Identify projects and resource requirements to assist in financial planning.
• Achieve financial plan objectives.

Required Qualifications

• Knowledge of regulations and standards affecting IVDs and Biol