Network QA Specialist

Empowering Connectivity, Ensuring Reliability. 

Network QA Specialist 

About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Network QA Specialist. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

We are seeking a skilled Network QA Specialist to join our Higher Education division. This role will conduct quality checks, audits, and spot trainings, leveraging ServiceNow and Excel for detailed reporting and analysis. This role ensures high standards through continuous education and collaboration with technical trainers. 

What you’ll be doing 

Quality Assurance: 

• Perform regular quality checks and audits to identify areas for improvement. 

• Document and report quality issues, providing detailed analysis and recommendations. 

• Assist in the development and implementation of quality assurance policies and procedures. 

Reporting and Analysis: 

• Utilize ServiceNow (or comparable ticketing systems) to track and report quality issues. 

• Use Excel to analyze data and generate reports on quality performance. 

• Provide detailed analysis and recommendations based on data from ServiceNow and Excel. 

Spot Training: 

• Conduct on-the-spot training sessions to address immediate quality issues and skill gaps. 

• Develop and deliver training materials tailored to specific needs identified during quality assessments. 

• Monitor and evaluate the effectiveness of spot training sessions, providing feedback and recommendations for improvement. 

Collaboration with Technical Training Team: 

• Work closely with the technical training team to ensure consistency and alignment in training content and delivery. 

• Participate in the development of comprehensive training programs that integrate quality assurance principles. 

• Share insights and feedback from QA assessments to help refine and enhance technical training modules. 

Continuous Improvement: 

• Stay updated with industry best practices and emerging trends in quality assurance and training. 

• Propose and implement innovative training methods and tools to improve overall quality performance. 

• Foster a culture of continuous learning and improvement within the organization. 

What you’ll bring 

Experience: Minimum of 3 years of experience in a QA role, with a focus on training and development. 

Skills:  <