Director, Analyst - Supply Chain Integration & Quality Leadership

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels.

Utilizing exceptional research and analytical skills, a Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

For this specific role, Gartner is seeking a Quality Leadership Analyst focused on the intersection of quality management, supply chain, and business objectives. This role will serve Quality Leaders, CSCOs, and senior supply chain executives from end-user organizations, as well as heads of strategy and product leaders within large services and technology providers.

The successful candidate will be responsible for:

• Researching, writing, and advising on the evolving role and function of quality especially as it relates to and fits into supply chain – topics include but not limited to culture of quality, quality as a business driver, quality org design, quality talent, quality metrics and KPIs, QMS both process and technology, among other assigned writing topics
• Advising business and supply chain executives on best practices for selecting, implementing, and optimizing quality management process and technology solutions to drive operational excellence and support mission-critical priorities.
• Contributing to Gartner-wide research initiatives, including the development of frameworks and models that illustrate the impact of quality on supply chain performance, such as Magic Quadrants, Critical Capabilities, and Hype Cycles.
• Delivering presentations, both virtually and in person, to large audiences, translating complex quality and supply chain concepts into actionable insights for executive stakeholders.
• Supporting Sales in the sales cycle by articulating the value of quality leadership and its impact on supply chain and business outcomes.

The ideal candidate will have:

• Significant experience developing, leading, or managing quality management programs, with proven expertise in connecting quality objectives to supply chain strategies and broader business goals.
• Direct experience working with or for a Chief Supply Chain Officer (CSCO), or in close partnership with supply chain leadership, to drive quality initiatives that deliver measurable business impact.
• A robust understanding of key supply chain processes (e.g., S&OP, IBP, Demand/Supply Planning) and how quality management systems support and enhance these processes.
• Experience in one or more of the following: 1) a large end-user organization 2) a consultancy 3) a vendor focused on quality or supply chain technology.
• Excellent writing, presentation, and data visualization skills, with the ability to communicate complex concepts to executive audiences.
• Strong problem-solving skills and an agile, strategic mindset capable of connecting the dots between quality, technology, supply chain trends, and business models.
• Proven ability to engage and advise senior business and supply chain executives, including CSCOs and heads of quality.
• Experience leading or contributing to cross-functional projects involving quality and supply chain teams.
• Confidence and presence in executive-level presentations and discussions.
• Self-motivation, drive, and a strong work ethic.

What you’ll need:

• 10+ years' experience with 8+ years in quality management, supply chain, or related fields in increasingly senior roles.
• Demonstrated experience integrating quality management systems with supply chain operations and business objectives.
• Communication skills as evidenced by prior work experience presenting to or advising senior executives, investors, boards, or industry peers.
• Strong project and time management skills and ability to manage multiple priorities.
• An appropriate bachelor’s degree; a master’s level qualification and professional certification (e