Patient Account Representative - PT - Day Shift

Description

Job Summary

Required to perform a number of functions related to patient accounts and pleasantly and effectively communicating with the public. Works with the RHC Practice Manager in various aspects of the clinic’s revenue cycle management. 

Duties and Responsibilities

• Answer questions, resolve problems, and assist patients with repayment terms. 
• Responsible for contacting patients who are delinquent in payment by mail, email, and/or telephone.
• Work as mediators to research hardship discount options as well as create payment plans that are acceptable to hospital policy. 
• Will consider a patient's income, other financial obligations, and debt load during the application process. 
• Oversee the payments to ensure patients pay on time and follow through with their new, often reduced, financial commitments. 
• Submit the delinquencies to collection agencies.
• Ensures compliance with hospital credit policies and able to explain the requirements in verbal and written form. 
• Demonstrated competence in coding and the appropriate application of official coding and billing guidelines to specific coding situations
• Submits claims and/or encounters for designated clinical services providers. 
• Submits claim corrections as needed in a timely and efficient manner.
• Actively engage in quality improvement activities.
• Performs other duties as assigned.

Requirements

Minimum Requirements

• High School Diploma or equivalent
• 1 year customer service experience
• Must be skilled with ten key and computer software/applications

Preferred Requirements

• Associate’s Degree from an accredited institution
• 2 years customer service experience
• 2 years leadership experience
• 2 years’ experience in a healthcare setting
• Bilingual (English and Spanish)

Skills/Competencies

• Outstanding verbal and written communication skills. 
• Proficient in math. 
• Proficient in medical terminology
• Ability to effectively present information in one-on-one and small group situations to staff and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
• Ability to deal with problems involving a few concrete variables in standardized situations. 
• Strong leadership, team building and advanced coaching skills.
• Ability to motivate people, assess and develop employee skills.

Physical Requirements

Perceive the nature of sounds by the ear, express or exchange ideas by means of spoken word, perceive characteristics of objects through the eyes, extend arms and hands in any direction, seize, hold, grasp, turn, or otherwise work with hands, pick, pinch, or otherwise work with fingers, perceive such attributes of objects or materials as size, shape, temperature, or texture; and stoop, kneel crouch, and crawl. Must be able to lift 25 pounds maximum with frequent lifting, carrying pushing, and pulling of objects weighing up to 10 pounds. Continuous walking and standing. Must be able to identify, match, and distinguish color.