Enrollment Services Generalist

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time or part-time under 20 hours employees (ex: health insurance).

Position Title:

Enrollment Services Generalist

Department:

Welcome & One Stop Center Team

Position Type:

Staff

Job Family:

Classified

Job Summary:

Under general direction of the Manager, Welcome and One Stop Center the Enrollment Services Generalist provides up to date, accurate information and assistance to students, staff, departments and community. The incumbent delivers comprehensive general information regarding all aspects of college procedures, programs and services that pertain to the enrollment process, as well as handling confidential information pertaining to our students. The Enrollment Services Generalist supports the registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provide excellent customer service including communication and the ability to handle with complex issues under pressure.

Posting Date:

09/29/2025

Expected Start Date:

10/20/2025

Compensation Grade:

B22

Full-Time/Part-Time:

Part time

Location:

Grayslake Campus

Total Hours Per Week:

25

Job Description:

Student/Customer Service | 65%

• Serves as a frontline advocate in the Welcome and One Stop Center who provides information to students and parents by interpreting Federal, State and College policies and procedures appropriately as well as follow the guidelines of the Family Educational Rights and Privacy Act (FERPA). If necessary, route inquiries to appropriate person and other departments. The advocate’s principal role is to represent College of Lake County and answer a broad range of questions concerning financial assistance, registration, records, payment options, testing, and other programs. This includes specific information about eligibility criteria, application process, procedures and appropriate deadlines, specific aid status information, loan information, and regulatory and institutional requirements.

• Participates in ongoing cross training activities to serve as an expert representing Records, Registration Services, Financial Assistance, Business Office and other related fields with the purpose of providing exceptional service and accurate information to students and other College of Lake County stakeholders.

• Works independently under minimal supervision to serve as a consistent, accurate daily resource for prospective students, students, parents, faculty, staff, visitors and other stakeholders.

• Integrate and explain policies and procedures of all areas of enrollment services and other closely related areas to all constituents. Be able to anticipate students’ needs by considering all aspects of enrollment services. This position will be providing this level of service on all communication channels, including in-person, email, live chat, and phone.

• Conducts call campaigns to assist with engagement, recruitment, retention and completion efforts.

• Provide exceptional start-to-finish Welcome and One-Stop Center services by applying customer service skills, knowledge, advocacy and professional judgment to address both simple and complex matters to ensure all stakeholders have a positive experience.

• Apply an in-depth knowledge to explain administrative and compliance requirements for federal, state and institutional aid programs.

• Advise students on issues that may change their enrollment, account, and financial aid status including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process. Make sure proper documentation is received and filled out correctly. Interpret student account financial aid status as it relates to students receiving FAFSA.

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