Are you looking to make a difference with your career? Come join our team as a Technical Support Engineer! Emergency Dispatchers are there to make sure those calling in their hour of need receive the right help, at the right place, at the right time. This role would be supporting them in their life saving mission to make sure their systems are functioning well and assisting with client support.

We offer benefits that include medical, dental, vision, legal, and pet insurance, 401K and company contributions, PTO, short and long term disability and life insurance, and more while having meaningful work at a company that's been voted as a top place to work in Utah for the past 5 years running! Come see why our teams love to work here!

Job Summary:

Technical Support Engineer I provides front-line assistance for Priority Dispatch’s products. This role focuses on troubleshooting SQL connectivity, basic networking, and client support through phone, email, and chat. Engineers collaborate with QA and development teams to ensure system reliability and excellent customer experience. This role operates on a hybrid work model based in Salt Lake City, Utah.

Key Responsibilities:

• Respond to client support requests via phone, email, and chat with clear, professional communication
• Analyze, design, and implement solutions to support infrastructure and application needs
• Document support cases, troubleshooting steps, and contribute to internal documentation and user guides to improve support efficiency
• Troubleshoot SQL database connectivity and run queries to validate data or resolve errors
• Diagnose and escalate networking issues (VPN, firewall, Active Directory access)
• Document cases, troubleshooting steps, and resolutions in Salesforce and DevOps tools
• Contribute knowledge base articles and client self-help resources
• Collaborate with cross-functional teams including QA and Product Management to resolve issues, improve product quality and validate bug fixes
• Participate in on-call rotation (with guidance from senior engineers)
• Manage assigned support cases efficiently, ensuring SLA compliance and customer satisfaction
• All other duties as assigned

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent
• experience
• 1–2 years in technical support, software support, or IT operations
• Basic SQL experience (queries, connectivity, troubleshooting errors)
• Familiarity with enterprise IT (VPNs, firewalls, Active Directory, SaaS security)
• Strong written and verbal communication skills with a customer-first mindset
• Ability to learn quickly and explain technical concepts clearly
• Eagerness to grow technical expertise and advance within a structured support career path

Physical and Other Requirements:

• This is a typical office job that requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking.
• Requires rapid use of arms, hands, or fingers, in handling or manipulating objects, , tools, and/or instruments requiring fine eye-hand coordination.
• Work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
• Occasional travel of less than 10% may be required.

Our Company:

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency