Service Technician

JOB SUMMARY: The Service Technician is a member of the field service staff responsible to maintain application systems at customer locations and interact with customers to ensure proper use of our products and customer satisfaction.  The position must keep equipment operational through repair and maintenance along with installation of new systems as needed, as well as communicate with managers and other departments to ensure successful treatment of commodities being processed.  

 

JOB RESPONSIBILITIES:  

• Mechanical Services: Maintain Decco owned application equipment and machinery along with regular calibration of various application equipment. May include light electrical wiring and troubleshooting. Use of hand and power tools to complete tasks. Fabrication skills to build basic items using welders and cutting tools. Learn PLC control functions.   

• Product handling and Mixing: Requires handling, mixing, and application of Decco products; coatings, cleaners, sanitizers, fungicides, growth inhibitors, and more. Controlling dosing pumps, transfer pumps, use of measuring devices, and able to follow mixing charts. 

• Account Management: Interface with account managers and other key personnel at customer locations to ensure product and service satisfaction.  Provide feedback to Decco managers and others to keep team informed of field activities.  Maintain proper inventories to facilitate Decco treatments at customer locations. 

• Record Keeping: Maintain accurate and detailed written records of applications and activities.   

• Problem Solving: Demonstrate ability to diagnosis and troubleshoot pumps, motors, control cabinets, and other types of machinery to return to proper working order.   

• Collaboration and Cooperation: Ability to work through various situations to achieve desired results by working with other team members, supervisors, and customers. 

• Working conditions: Perform job functions at Decco warehouses, offices, laboratories, customer packinghouses, storage facilities, and other locations as assigned.  Work in ambient outdoor temperatures throughout the year and in cold storage facilities.  Frequent lifting up to 80 pounds along with regular use of stairs, ladders, and platforms.  Frequently travel in company provided vehicle, between 1 and 6 hours a day.        

• Wear proper PPE: Must wear proper PPE as designated by product SDS and company policies while handling all products and performing job functions. Includes eye, ear, foot, head, and other protective items.   

 

REQUIRED SKILLS AND EXPERIENCE: 

• Minimum 2 years of experience in repair, maintenance, and operation of machinery 

• Valid driver’s license, able to drive company vehicle, and safely tow trailers 

• Physical requirements: Must be able to lift 80 pounds daily and the ability to complete 90% of job duties while standing, both indoors and outdoors 

• Able to use hand and small power tools, digital devices (phones/tablets), and computers 

PREFERRED SKILLS AND EXPERIENCE: 

• Knowledge of fruit and/or vegetable handling and treatments 

• Clean driving record on DMV Report 

• Experience handling pumping and mixing equipment, fabrications skills, and electrical knowledge 

• Control panel building and repair skills, PLC use experience 

Reports to: Service Manager 

 

Supervisory Responsibilities: 

• Number of direct reports – None 

• Number of indirect reports – None 

• Budget responsibilities – None 

 

Travel:  Occasional travel to support customers in other regions 

 

Location:  Visalia, CA 

 

KEY COMPETENCIES:  

RESULTS ORIENTATION: Strong capability in focusing on tasks and results to achieving goals, solving problems, maintaining productivity, and making fast decisions by using a critical thinking approach. 

BEING RESILIENT – Ability to manage crises and volatile situation effectively. Should be able remain objective and calm and show positive attitude & strong judgement when faced with adversity 

CUSTOMER FOCUS – Ability to building strong customer relationships and delivering customer-centric solutions 

DECISION MAKING & ACCOUNTABILITY – Ability to Identify, understand & solve complex problems, issues and opportunities, take effective decisions basis available facts, constraints and possible consequences