Technology Manager - Customer Solutions

Job Posting End Date

05-11-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Leads and develops a team responsible for designing, developing, implementing, and operating AI-powered applications that support AEP’s business objectives. This role focuses on delivery excellence, technical execution, and people leadership within a defined application and service scope.

The scope of responsibility will include application development, configuration, implementation, and operations services for assigned platforms and solutions. Experience with planning and implementing transformational programs is required.

Job Description

What You'll Do:

• Manages a defined technology delivery and application portfolio aligned with a broader organizational strategy.

• Partners with vendors and business units to implement AI-enabled solutions supporting AEP’s operational needs.
• Prior experience working with customer service applications and related AI capabilities is a plus.

• Builds and develops technical talent to deliver, enhance, and support assigned applications and services.

• Leads day-to-day planning, development, testing, deployment, and configuration activities for applications and the surrounding ecosystem, including AI-driven capabilities.

• Contributes to technology and service roadmaps; executes delivery plans; develops and follows operational processes; and collaborates with partner teams to ensure stability, reliability, and continuous improvement.

• Supports transformation initiatives by adopting new tools, technologies, and processes as directed, and continuously improving team practices.

• Ensures technology initiatives and maintenance activities are delivered on schedule, meet quality standards, and provide measurable business value to AEP operating companies and business units.

• Ensures adherence to department standards for solution development and maintenance, including architectural standards, coding/configuration standards, ITIL practices, and project/agile delivery standards.

• Manages assigned project budgets and operational expenses; tracks costs and forecasts within defined limits.

• Partners with procurement and vendor management teams to support vendor engagement and contract deliverables.

• Drives efficient delivery of technology solutions and services with a focus on cost optimization and operational effectiveness.

• Builds and maintains an inclusive, high-performing team through hiring, coaching, performance management, and ongoing skills development.

• Collaborates with AEP operating companies, business units, internal IT partners, and third parties to deliver reliable and scalable solutions.

• Promotes continuous improvement through lean practices and participation in departmental initiatives focused on customer satisfaction, efficiency, quality, and reliability.

• Ensures all team members comply with corporate and technology policies and procedures, including SDLC, Architecture, Security, Disaster Recovery, NERC-CIP, and Sarbanes-Oxley requirements.

What we’re looking for:

Education:

• A bachelor’s degree in computer science, engineering, business, or related technical field is required.

• An equivalent combination of education and related experience may be considered.

Experience:

• A minimum of 8 years of relevant work experience, which includes 3–4 years in a people leadership or team lead role, is required.

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At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sittin