Delivery Manager

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

 

POSITION SUMMARY

 

The Delivery Manager serves as the single point of accountability for customer implementation success, leading projects from business award through go-live, and 30/60/90-day stabilization. This role is responsible for ensuring cross-functional alignment, operational readiness, and successful execution of complex implementations while partnering with the PMO and centralized OSI teams, while driving structured organizational change, adoption, and sustained performance across the implementation lifecycle

 

The Delivery Manager focuses on customer outcomes, operational readiness, and execution, while partnering with the Director of Project Management and Project Managers who own the budget, timeline, and governance.

 

Classification: Full Time, Exempt

Reports To: Sr. Director, Strategic Implementations & Operations

Supervises: N/A

Department: OpEx / Strategic Implementations / PMO

Travel Required: Up to 25–50% depending on project phase and go-live activity

 

ESSENTIAL RESPONSIBILITIES

 

Customer Ownership & Implementation Leadership

· Serve as the primary customer-facing owner for the implementation lifecycle (Award → Go-Live → 30/60/90)

· Drive alignment across customer and internal stakeholders to ensure successful onboarding and execution

· Lead customer governance cadence, including executive updates and escalation management

Operational Readiness & Go-Live Accountability

· Owns overall business readiness and execution, ensuring the operation is prepared to perform at expected service, cost, and productivity levels from go-live forward.

· Lead go-live planning, execution, and hypercare support

· Drive successful transition to steady state, including 30/60/90 performance reviews

· Validate that teams can effectively execute new processes, systems, and workflows—not just that training is complete

· Identify and close capability gaps prior to go-live to ensure Day 1 operational success

Cross-Functional Coordination

· Coordinate across Operations, IT, Engineering, HR, Finance, and Commercial teams

· Ensure all functional owners are aligned on deliverables, timelines, and accountability

· Drive issue resolution and remove barriers to execution

Program & PMO Alignment

· Partner with the Director of Program Management and PM Team to ensure alignment to budget, timeline, and governance structures

· Maintain visibility to risks, dependencies, and milestones while avoiding duplication of PM responsibilities

· Support consistent execution aligned to the Master Implementation Plan (MIP)

OSI Delivery Coordination

· Partner with the Director of OSI to ensure proper scheduling of centralized OSI resources

· Ensure OSI deliverables (UAT, training, reporting, etc.) are completed on time and aligned to milestones

· Prevent ad-hoc resource pulls and reinforce structured delivery model

Scope Control & Change Management (Non-Negotiable)

· Drive structured change management practices aligned to the ADKAR framework (Awareness, Desire, Knowledge, Ability, Reinforcement) to ensure successful adoption and sustained operational performance

· Establish stakeholder awareness of the “why” behind implementation decisions, risks, and required changes. Build alignment and commitment across site leadership and cross-functional teams to support execution.

· Ensure operational teams are prepared through clear process definition, training alignment, and readiness validation Lead execution through go-live and ramp-up, ensuring teams can successfully perform in the new operating model

· Reinforce adoption post go-live by embedding standard work, performance expectations, and accountability structures

· Enforce defined cutoff timelines on requirements and development scope - driving disciplined change control processes and communicate impacts (timeline, cost, risk)

Operational Leadership Engagement (Non-Negotiable)

· Ensure early and continuous engagement of Operational Leadership

· Drive accountability across functional teams for readiness and execution

· Facilitate planning sessions and readiness checkpoints leading up to go-live

· Drive understanding of the business case and operational impact of changes to ensure leadership alignment and commitment

Risk Management & Continuous Impr