Production Coordinator

Production Coordinator 

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Equity

Steno is growing! We’re looking for a Production Coordinator to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We are looking for highly organized individuals who thrive in a busy, fast-paced environment–we know you’ve heard this before, but we’re not kidding. We’re growing–fast–so we’re looking for folks who are excited to match our pace and help keep us moving on our current path. If you are ready to hit the ground running and want to have a direct impact on the services we provide to our clients, then this role is for you! 

You will be instrumental in supporting the Production Team, ensuring our team is able to function in a timely and efficient way. Operating with a hospitality mindset, often under pressure, is critical to ensuring our internal and external clients are able to operate at full capacity. 

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you, too. 

On a regular basis, you will 

• Provide direct support to the Production team by managing the department's inbox and ensuring all client inquiries are addressed promptly and professionally.
• Act as a key client-facing representative, maintaining clear and consistent communication that reflects the high standard of service our clients expect.
• Play a vital role in upholding our reputation for responsiveness by tracking inquiries and ensuring timely follow-ups and resolutions.
• Carefully handle and manage exhibits for cases–we expect the utmost discretion when it comes to handling sensitive information for our clients.
• Help drive smooth internal and external communication, supporting the Production team in delivering high-quality, dependable service.
• Have constant communication with the Production team across multiple Slack channels
• Perform data entry across multiple platforms (attention to detail is a must!)
• Develop and collaborate on ideas that help improve the efficiency and workflow of the Production Team.
• Attend weekly Zoom meetings to discuss any product, processes, and company-wide updates.
• Be in constant training (since processes change due to product updates)
• Assist the Production Team in additional daily tasks as needed
• Have 1:1 meetings with Team Leads or management bi-weekly/monthly on performance

You’re gonna crush it if

• You’ve got 1+ years of administrative or similar experience; prior court reporting or legal experience is a huge plus! 
• You excel at organizing your daily tasks with impeccable attention to detail and strong critical thinking skills.
• You have excellent written and verbal communication skills and thrive in a digital, dispersed team where keeping everyone informed is key.
• You approach internal and external communication with a high level of professionalism and a hospitable, people-first attitude—we love people, and we hope you do, too.
• You can work independently in a fast-paced, remote environment, picking up new skills and systems quickly.
• You’re motivated to meet goals set by management and hold yourself accountable.
• You’re proactive about asking for clarification when you don’t understand a task or workflow.
• You notify Production leadership when you have the bandwidth to take on additional tasks and are eager to expand your skill set.

Compensation & Benefits

• Hourly, $20-$23 
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families