Client Services Operations Analyst

Location
Remote on the East Coast of North America. We’ve created a remote first culture that thrives in a virtual environment so you have the resources you need to connect with talented people around the world.

Who We Are
We enable greatness through the cloud. We thrive on working with fast growing companies around the world to solve both essential and advanced cloud challenges.  DoiT provides intelligent technology that simplifies and automates cloud usage, alongside expert consultancy and unlimited technical support, all at no extra cost to our customers. Join our mission where you’ll work remotely with a committed, experienced, and global team in a collaborative and supportive culture. We are an award-winning strategic partner of Google Cloud and AWS, we provide intelligent technology, expert consultancy and unlimited technical support for customers across more than 70 countries.

The Opportunity
As a Client Services Operation Analyst, you will be responsible for building out a reporting system for our daily operations within the Client Services organization. This role will work with cross-functional teams, including Client Services, Sales, Finance, and Marketing to handle data requests and ensure timely and accurate reporting, while assisting in maintaining the company’s overall data model.

This person will leverage their technical and analytical experience to work with company data through Bigquery and data visualization tools while also developing and preparing team KPIs..

Responsibilities

• Understands and supports a complex data model across multiple lines of business
• Define, document and implement metrics
• Source data from various internal sources
• Identify gaps and quality issues in data collection procedures and systems and liaise with stakeholders to address these for greater observability
• Implement and support reliable data pipelines
• Collaborate on the design and implementation of the reporting layer using tools like Looker and Data Studio
• Perform analysis of complex (type, quality, volume) sources to determine value and use. Determine and recommend data to include in analytical projects.
• Make data available to users and systems through appropriate mechanisms (API, SQL, UI, Batch Exports, Streams, etc.) to support various internal use cases
• Support internal users with their reporting needs
• Identity and alert on data anomalies, inefficiencies and unexpected trend changes
• Present and translate complex information in relevant business terms.
• Promote data quality awareness and data-driven decision making
• Collaborate with the team on developing and establishing Key Performance Indicators to monitor the health of the business. 
• Provide regular reporting on operational performance for business reviews
• Execute data and root cause analyses to identify opportunities for improvement of our workflow processes and data infrastructure

Qualifications

• Are a manager of one or more
• 2+ years of experience Using SQL, with Bigquery experience preferred: use strong analytical and modeling skills, including experience with analysis of large data sets using SQL and modeling in Google Sheets/Excel
• Are able to understand, model, and derive insights from operational processes
• Have excellent communication skills with ability to interface with various stakeholders
• Problem-solving and analytical skills combined with strong business acumen
• Are capable of elaborating and executing projects from A to Z and keeping the lights on
• Bachelor's Degree in Business, Finance, Engineering or related technical field, or equivalent practical experience

Bonus Points

• Startup or similar high-growth experience

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. 

Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button. 

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

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