Training Consultant (Global Technician Growth)

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Technician Growth Consultant within Global Service supporting dealers in the Eastern United States, you will serve as a strategic advisor and subject matter expert advancing Dealer Technician Growth strategies. You will lead complex initiatives across technician attraction, development, and retention, partnering with dealers and internal stakeholders to drive measurable service growth. Additionally, you will influence senior leaders and help evolve Technician Career Development frameworks and capability programs. 

Additional Information:

• Location:  Peoria, IL (United States)
• Required Travel: Up to 35% (Domestic & International); Coverage Area: Eastern US
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Serve as a trusted advisor and strategic partner to dealer executive leadership, influencing long-term technician workforce strategies aligned to services growth objectives. 

• Translate market trends, dealer data, and workforce analytics into actionable insights and forward-looking strategies that improve technician capacity and capability (Cap & Cap). 

• Provide advanced consultative services to dealers on Dealer Technician Growth programs, including attraction, development, and retention strategies. 

• Lead highly complex, cross-functional initiatives in partnership with internal organizations (e.g., Distribution Services Division, Global Dealer Learning) to deliver measurable business impact. 

• Establish and monitor strategic KPIs and performance frameworks, driving accountability and continuous improvement across the dealer network. 

• Mentor and coach less-experienced consultants, contributing to team capability development and knowledge sharing. 

• Influence and shape global standards, tools, and processes related to technician growth and workforce development. 

What You Have (Basic Requirements):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accur