Patient Accounts Representative (Dental)

Under direct supervision, responsible for preparing inpatient and outpatient claims either for electronic mail or hard copy and forwards to the appropriate third party payers.

• Determines and applies appropriate adjustments to patient accounts as needed based on monthly reports or as directed by clinic. 
• Communicates directly with patients and clinics regarding account balances, demographic information and transaction history ensuring the necessary actions are taken.
•  Attends to main billing phone line for inbound calls and transfers calls accordingly. 
• Receives online payments. Processes account corrections and adjustments. 
• Corrects the monthly reports; unallocated patient adjustments, over allocations, small balance/credit balance reports, and other reports as required. 
• Assists with the collection process, to include collection calls, reviewing accounts for collections and patient account updates. 
• Process incoming mail from post office box; posts mail in payments and will follow-up on returned mail statements. 
• Performs all other duties as assigned.

• Demonstrated ability in working with the general public. 
• Excellent customer service skills. 
• Excellent interpersonal skills to operate in a direct patient contact environment. 
• Ability to interpret verbal and written information/instructions.
• Ability to effectively communicate with others. 
• Strong organizational and time management skills.

EDUCATION:

High school diploma or GED is required.

PREFERRED:

Dental and EPIC Billing experience.