Inside Sales Specialist – Industrial Specialties, Infrastructure

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian Group - Join Us

Team Overview and Job Responsibilities

In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managing orders, and work with functional areas throughout the organization to ensure customer satisfaction.

What you’ll do:

• Manage customer requests, including phone calls, e-mails, faxes, and other forms of electronic communication
• Manage quote requests and analyze data supplied by our customer; and provide pricing and product availability in a timely fashion.
• Process orders from customers and acknowledge within posted guidelines for various Specialty markets as needed by the business
• Process customer returns and claims in a timely manner and initiate corrective action if necessary
• Provide back-up assistance and coverage for other teams as required
• Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
• Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
• Continuously develop product knowledge through internal and/or external training initiatives
• Participate in cross-functional projects impacting the department and the organization
• Be the voice of the customer to the Prysmian organization

Legal authorization to work in the US is required.  This site is subject to US Government Export Control Regulations. Please review compliance questions within the application for more information.  Relocation assistance may be available for internal candidates.

Who are we looking for?

Required:

• Experience in sales, customer service, and/or account management

• Proficiency in Microsoft Office

• Analytical, documentation, and problem-solving skills
• Technical aptitude to understand product functionality, specifications, and applications
• Desire and ability to excel in a rapidly changing, fast-paced environment
• Motivated both individually and on a team level
• Organizational, time management, multi-tasking, and follow-up skills
• Driven to provide accuracy and excellence
• International logistics experience helpful

Preferred:

• Bachelors/Associates degree
• Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated, and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for e