Staff Services (HR) Coordinator ("Coordinador/a de Servicios al personal")

POSITION PURPOSE 

A Staff Services Coordinator is primarily responsible for coordinating and managing a variety of services that support personnel, ensuring efficient operations and addressing employee needs, and often serving as the primary point of contact for staff inquiries. The role involves fostering an optimal working environment and acting as a resource for hotel staff by directing, supervising, and coordinating daily activities and routines. Key responsibilities include recruiting, onboarding, employee recognition, benefits, safety and training compliance.

ESSENTIAL RESPONSIBILITIES

• Assist in the preparation of all documents and forms pertaining to the staff member's personnel files and the hiring process. This encompasses, but is not limited to, pre-screening, reference checks, Form I-9, and any required job certifications, such as Food Handlers certification.
• Leading employee onboarding and orientation sessions to ensure new hires have a smooth and welcoming start, setting them up for success from day one.
• Promote benefit programs and assist as needed.
• Create and place recruitment advertisements in appropriate media outlets according to EEOC guidelines, with assistance from the General Manager and Director of Human Resources.
• Oversee Paycom system and assists staff in the use of self-service module.
• Maintain Staff Services information system with accurate staff records and comply with Federal, State, and local laws.
• Process and assist with Workers Comp paperwork as needed.
• Process and assist with Guest Liability Claims as needed.
• Attend Departmental Meetings to take notes & track any training sheets, including but not limited to safety stand-ups
• Assist in facilitating Safety Meetings with Safety Committee
• Maintain and update Associate Communication Boards.
• Assist with data entry on Team Member Monthly Newsletter.
• Process staff requests related to FMLA, FLSA, ADA, Pregnancy Leave, Temporary Disability Insurance, and any other regulation relating to employment law, while accurately tracking on Paycom system and keeping the Azul Corporate Office and General Manager abreast of all claims/concerns.
• Monitor, audit, and support Time and Attendance system.
• Ensure all job descriptions are accurate and up to date while maintaining control of all changes and updates.
• Monitor Azul Hospitality’s Learning programs and modules and ensure Department Heads are maintaining compliance with all staff members.
• Ensure compliance with staff member training requirements.
• Ability to maintain positive relations with line staff, managers, and communicate concerns to upper management while maintaining the highest level of confidentiality.
• High standards in attention to detail, organizational skills, and accuracy.
• Ability to work alone on a broad variety of projects.
• Arrange, provide, and ensure training of new staff members to include familiarization of property, standard operating procedures, and policies.