Executive Director, Solutions Architecture & Design

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a dynamic and innovative leader to join our team as the Executive Director of Solutions Architecture & Design. This role is pivotal in overseeing the design and planning how our service and solution design interacts with the network infrastructure, as well as the development of complex solutions, standards definition, and capacity and performance planning. You will interact with all areas of the business, including development, consulting services, IT, finance, HR, marketing, outside partners, and senior executives. Your strategic and operational leadership will be crucial in implementing support programs and processes, driving the strategic development of projects, and managing the department's budget and engineering operations. You will lead a team dedicated to improving the quality of support provided to internal customers and the quality of services delivered to our external customers. As we evolve, you will have direct influence in how we revolutionize our network and service delivery machinery of the future.

Job Description

Core Responsibilities:

• Leadership & Direction: Improve operating processes, select new technology, and resolve technical problems.
• Adaptability: Respond to changing business needs by redirecting staff and projects accordingly. Develop business cases for new initiatives.
• Project Management: Provide direction in setting objectives, establishing plans and milestones, monitoring progress, managing risks, and delivering desired results.
• Alignment: Ensure corporate objectives align with those of the product support organization.  Ensure all facets of solution delivery are aligned to product the optimum outcome for our customers.
• Policy & Procedure: Establish internal policies, procedures, and systems in line with industry best practices to meet functional and technical support needs.
• Team Leadership: Lead integrated functional work teams.  Effectively matrix manage across different teams to drive the best outcomes.
• Budget Management: Manage capital and operating budgets.
• Independent Judgment: Exercise independent judgment and discretion in significant matters.
• Availability: Maintain regular, consistent, and punctual attendance. Be available to work nights, weekends, variable schedules, and overtime as necessary.
• Other Duties: Perform other duties and responsibilities as assigned.

What We Are Looking For:

• Innovation & Vision: Join us in creating new norms and driving innovation. We seek a leader who can inspire the team to enhance our vision with a focus on service innovation and bridging network architecture with the services our customers want and need.
• Complex Service Translation: Proven ability to translate complicated service requirements into network implementations.
• History of Innovation: A track record of driving innovation and executing complex programs.
• Cross-Vertical Coordination: Ability to coordinate between different verticals to drive optimal performance.
• Concept Definition: Ability to define concepts and translate them into delivery and deployment requirements.
• Diverse Team Leadership: Experience in leading diverse teams.
• Service & Solution Innovation: Expertise in creating meaningful, unique, and new solutions.
• Optimization: Drive to improve and optimize existing services and solutions.

Experience:

• Significant experience in network architecture and solution delivery.
• Knowledge of standardization mechanisms and groups.
• Ability to create an industry framework around new concepts and ideas

Join Us:

Would you like to be part of a team that sets