Senior Property Manager - HOA

Overview

The Senior Property Manager plays a critical role in the management and oversight of a large-scale Homeowners Association. This position serves as the bridge between the Property Manager and General Manager, taking on greater responsibility for the strategic management of the community, ensuring that all aspects of operations, administration, and financial management are executed at a high standard. The Senior Property Manager will lead and mentor a team of property management professionals, while also handling complex issues and making high-level decisions in collaboration with the Board of Directors and Regional Director. The role demands an experienced leader who can manage multifaceted operations while delivering exemplary service consistent with the Castle Group's values and mission. 

The Senior Property Manager provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. 

Responsibilities

Operations and Administration 

• Oversee the daily operations of the property, ensuring compliance with all regulatory and community standards. 

• Utilize Castle Management assigned inspection checklists to inspect the community and facilities on a routine basis, addressing maintenance, security, and landscaping deficiencies. 

• Manage the association’s budget in collaboration with the Property Manager, ensuring financial goals are met and expenditures are within budget. 

• Assist in the preparation of monthly financial reports, analyzing variance trends and providing insights to the Board of Directors. 

• Ensure the proper storage and maintenance of all association records, including compliance with Florida Statute requirements. 

• Develop and implement emergency preparedness plans in accordance with Castle Management guidelines. 

Leadership and Talent Management 

• Provide direct leadership to the property management team, including the Property Manager and Assistant Property Manager, ensuring that all team members are aligned with community goals and standards. 

• Conduct performance appraisals, approve payroll, and manage PTO requests for the property management team. 

• Mentor and develop the property management staff, fostering an environment of continuous improvement and professional growth. 

• Address complex community issues and provide strategic solutions to enhance community satisfaction. 

 

Community Relations and Communication 

• Serve as a primary point of contact for Board Members and homeowners, addressing their concerns promptly and effectively. 

• Foster and maintain positive relationships with residents, vendors, and other stakeholders, ensuring that communication is transparent and effective. 

• Attend and present at Board meetings, offering professional advice and updates on community operations. 

• Act as a liaison between the community and legal counsel or other third-party vendors as needed. 

 

Project Management 

• Lead and oversee large-scale community projects, including maintenance and construction efforts, ensuring that all projects are completed on time, within budget, and to the highest standards. 

• Draft and review RFPs (Requests for Proposal) and bid analysis sheets for Board Review, ensuring that vendor selection is based on comprehensive and fair evaluation. 

• Oversee the implementation of community improvement projects, coordinating with vendors and ensuring compliance with Castle and Association standards. 

 

Supervisory Responsibilities 

• May be assigned a small portfolio of managers with in-direct reporting to assist in Regional Directors absence. 

 

Supervisory Responsibilities 

• Directly manage and supervise the Property Manager, Assistant Property Manager, and other on-site staff as necessary. 

• Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.   

• Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative o