Ambassador- WinStar World Casino (40979)

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.

Ambassador

As an Ambassador at Traditions Hospitality Group, you'll be the face of our organization, embodying our values and ensuring our guests receive exceptional service from the moment they arrive. Your warm personality, attention to detail, and commitment to excellence will create memorable experiences that keep our guests returning.

Essential Functions and Responsibilities:

• Welcome and greet guests, providing a friendly and inviting atmosphere.
• Assist guests with inquiries, reservations, and special requests, ensuring their needs are met promptly and efficiently.
• Provide information about the facilities, services, and events, enhancing the guest experience.
• Maintain a clean and organized reception area, ensuring a professional appearance.
• Handle guest complaints and concerns with empathy and professionalism, striving for swift resolution.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Participate in training sessions and meetings to enhance job knowledge and skills.
• Perform other duties as assigned by management or supervisors.

Required Qualifications:

• Must be at least 18 years of age.
• Must be able to obtain a Gaming badge.
• Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.
• Ability to work effectively in a fast-paced environment, prioritizing tasks based on operational needs.
• Strong attention to detail and commitment to providing exceptional customer service.
• Ability to work collaboratively as part of a team and follow directions from supervisors.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

What’s in it for you?

 We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits:

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
• Referral bonuses for bringing new members to our team.

OUR MISSION: "Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."

EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recogniz