Senior Lead Product Manager, Card Loyalty Platform Strategy Analysis

About this role:

Wells Fargo is seeking a Senior Lead Product Manager on the Loyalty & Rewards Team as part of Cards & Merchant Services (CMS).  This role is focused on driving actionable analysis and establishing robust process governance for the Loyalty & Rewards platform team.  A successful candidate will leverage rewards data to generate insights that influence strategic direction, lead and standardize business processes, and ensure effective card governance.  This role will interact with key stakeholders, deliver critical information to leadership, and help ensure the business operates with transparency, rigor, and efficiency.  Learn more about the career areas and business divisions at wellsfargojobs.com. 

In this role, you will:

• Analyze rewards data to generate actionable insights that inform business strategy and decision-making

• Develop and maintain standardized processes to support the efficient operation of the rewards platform

• Lead and execute card governance processes, ensuring compliance and operational excellence

• Prepare and present analysis, reports, and recommendations to executive leadership and key stakeholders

• Collaborate cross-functionally to align business processes and share best practices across teams

• Establish and monitor key performance indicators (KPIs) for process effectiveness and business outcomes

• Provide transparency into business priorities and product delivery through clear documentation and communication

• Support change management initiatives to continuously improve platform operations and customer experience

Required Qualifications, US:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in banking or financial services, prior employment experience with a credit card issuer is preferred

• Prior experience with credit card loyalty, rewards, or card platforms

• Familiarity with governance frameworks and regulatory requirements for card products

• Strong analytical skills with experience working with large datasets and synthesizing findings into actionable recommendations

• Experience designing, implementing, and optimizing business processes

• Exceptional written and verbal communication skills with the ability to tailor messaging for diverse audiences, including senior executives, translate complex strategies into clear, actionable insights, and create compelling executive-level presentations

• Proven ability to collaborate and influence cross-functional teams

• Advanced proficiency in data analysis tools (e.g., Excel, SQL, Tableau)

• Demonstrated ability to drive change and support organizational transformation

Job Expectations:

• This role offers a hybrid work schedule

• Ability to travel up to 10% of the time

• This position is not eligible for visa sponsorship

Locations:

• 2800 S Price Rd, Chandler, AZ 85286  

• 550 S Tryon Charlotte, NC 28202

• 1525 W W T Harris Blvd, Charlotte, NC 28262 

Required location(s) listed above. Relocation assistance is not available for this position.

Posting End Date: 

22 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emp