Manager, Trials Enablement

Why Join Us? 

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.   
 
To learn more about what we make possible, meet some of our customers or take a look at some of our solutions. 

JOB SUMMARY:  

The Manager, Trials Enablement is responsible for oversight of the Sales Enablement Trial team. This position is responsible for management of Tobii Dynavox loan programs including funded trials, rentals, and all loan programs.  As a member of the Sales Enablement team this position will also develop and maintain processes to streamline device allocation, track trial progress, and ensure devices are returned on schedule. The Manager, Trials Enablement will analyze program performance, identify areas for improvement, and implement solutions to enhance user experience and operational efficiency.

KEY RESPONSIBILITIES:

• Manage and mentor SE Trial Team members, providing guidance, setting performance expectations, and fostering a collaborative team environment.

• Manage the day-to-day operations of the trial device program, ensuring smooth and efficient processes for device allocation and returns.

• Provide and Monitor performance metrics for trial team members, focusing on case management, email response, and customer service.

• Monitor and maintain trial device inventory, ensuring adequate stock levels and proper device condition for ongoing trials.

• Oversee communications with Solutions Consultants, clinicians, caregivers, and end users during the trial process by addressing questions, resolving issues, and providing guidance.

• Provide and analyze program performance metrics, identify bottlenecks, and implement strategies to optimize workflows and enhance user satisfaction.

• Work closely with internal teams, including sales, customer service, and Solution Consultants, to ensure alignment on trial device availability and customer needs.

• Develop and maintain SOP’s, training materials, and resources to support internal teams and external customers involved in the trial program.

• Ensure that all trial activities adhere to company policies, legal requirements, and industry standards.

• Develop and use tools to foster strong relationships with clinicians and Solution Consultants to better enable successful outcomes and drive conversions.

• Address escalated issues, providing resolutions for customer inquiries and Solution Consultant concerns.

• Continuously evaluate loan programs to ensure alignment with business needs.

• Create, manage, and support resources for the Solution Consultants and Trial Team members, including Salesforce dashboards.

• Drive quality assurance efforts for trial equipment.

• Resolve escalated concerns to ensure customer satisfaction and team support.

• Perform various other duties as assigned.

MINIMUM QUALIFICATIONS:  

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree or 5 years’ experience in a related position where inter-departmental communication, product knowledge, customer service, and attention to detail have been demonstrated

COMPUTER OR TECHNICAL SKILLS:

• Proficiency in MS Office, including Excel, Word and PowerPoint

COMMUNICATION SKILLS:

• Ability to communicate with all levels within the organization

• Ability to work cooperatively as a member of a team

• Ability to express oneself in a clear and precise manner through direct contact methods

• Organize and communicate ideas effectively in oral presentations to small and large groups

• Comfortable with conflict and problem resolution

 WORK ENVIRONMENT REQUIREMENT:

• Ability to multi-task and work with interruptions

• Ability to communicate in different settings and with a variety of communication partners

• Travel may be re