Senior Manager, Charter Support

Senior Manager, Charter Support

California College Guidance Initiative

Remote within California with occasional travel — Full-Time —  All Candidates Must Currently Live Full Time in California

Overview of Role

The California College Guidance Initiative (CCGI) is seeking an innovative educator with experience in secondary charter environments to join our team that supports LEAs to leverage the tools of CaliforniaColleges.edu in support of  6-12 grade students. The Senior Manager has a strong background in supporting students with college and career planning, can confidently communicate across a wide range of educator roles, and is passionate about closing opportunity gaps for underserved students in California. 

The Senior Manager, Charter Support coordinates partnership efforts with eligible charter organizations, manages a portfolio of assigned charter LEAs, and serves as the primary liaison to those system’s CCGI leads. This position holds both a strategic and operational role in assessing a charter’s structure for partnership and data readiness to provide transcript-informed accounts to students on CaliforniaColleges.edu. The Senior Manager provides professional and responsive support to help systems effectively utilize the college and career planning tools on CaliforniaColleges.edu.

Who Are You?

• You are a counselor, teacher, or career advisor in a charter school or charter management organization.
• You understand how charter schools and charter management organizations fit into the public school ecosystem in California.
• You dig into the details and can see how all pieces of a puzzle do or can fit together.
• You have a strong background in supporting students with college and career planning using CaliforniaColleges.edu, including familiarity with the A-G requirements.
• You are a natural problem-solver, energized by collaboration, confident with navigating nuances, and approaches their work with a growth mindset.
• You are able to synthesize complex processes into simple parts and have an appetite for learning.

We work to solve large scale, system-level problems. You must be comfortable working with unknowns and ambiguous solutions, as well as passionate about promoting public education and advancing educational equity. This role reports to the Director, User Support.

What Will You Be Doing?

• Drive and implement CCGI’s responsive efforts to establish partnerships with eligible charter schools and charter management organizations.
  • Facilitate their process towards partnership by educating charter school leaders/administrators about CaliforniaColleges.edu, the partnership contracting process, and data-related requirements in order to prepare for partnership.
• Manage support requests with professionalism and accuracy.
• Facilitate charter activities, such as information sessions and training, as needed to support CCGI’s efforts to serve charters across the state.
• Consult on the development/iteration of statewide resources for CaliforniaColleges.edu users including: step-by-step tutorials and webinars related to CaliforniaColleges.edu functionality and access.
• Contribute to the development and refinement of all protocols, guides, and other relevant resources that document the team’s internal processes.
• Continuously integrate feedback from colleagues across the organization to promote aligned messaging and accurate responses to users.
• Daytime travel and in-person attendance at events and meetings, as needed. Ability to operate a personal vehicle for CCGI business and possess a current, valid California driver’s license and insurance and a clean driving record. All mileage is reimbursable.

What Technical Skills Do You Need?

• Ability to effectively and clearly communicate complex information orally and in writing.
• Understanding of and experience with systematic implementation of college and career related work with students and within the K-12 system.
• Background working at/with a charter school or charter management organization.
• Familiarity with the A-G requirements, including relevant validations
• Bachelor’s degree with 4+ years of relevant experience
• K12 PPS or teaching credential is preferred
• Proficiency of CaliforniaColleges.edu either as an educator or while a student i