MEMBER ADVOCATE I - HOAG CLINIC ENGAGEMENT SERVICE

Salary Range: $21.4400 - $33.1600 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Job Summary:

The Customer Service Specialist serves our patients, members, and providers.
Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

• For Hoag Clinic: Member Advocate I
• For Revenue Cycle: CPS Specialist

Education and Experience: 

• High School Diploma or equivalent
• 1-3 years of customer service experience

License Required: N/A

License Preferred: N/A

Certifications Required: N/A

Certifications Preferred: N/A

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.