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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Director of Product Management – B2B Commerce
 

The B2B industry continues to evolve, and digital expectations are sky-high. B2B Commerce customers are looking to differentiate and win by building self-service experiences that can support any complex transaction at scale. We’re looking for an outstanding product leader to help drive the evolution of B2B Commerce. Someone who will shape the future of how customers extend the 

platform to achieve their business specific requirements, and help unlock the most complex transactions within self-service experiences.

This role is responsible for building flexible, intuitive, and scalable commerce solutions with Salesforce’s B2B Commerce product. This includes setting a product vision grounded in customer success, and driving execution of that vision alongside partners in engineering, UX design and marketing. The role will play a heavy role in both pre and post sales activities with customers. We need someone who is comfortable working with customers at different levels. An individual who can talk about the business and bring like-minded customer use cases and success stories to customer executives, while simultaneously getting detailed on specific capabilities with an implementation partner or customer stakeholders.
 

What You’ll Be Doing

You’ll set the vision and build the framework for extensibility across all B2B Commerce capabilities, and drive interoperability across Salesforce clouds-specifically with Salesforce’s Revenue Cloud products. Additionally, you’ll play a critical role in GTM activities helping shape our marketing messaging and engage with customers pre-purchase to help them understand the capabilities and value our product can provide. 

This role requires a technical mindset to partner with engineering on how our customers can best build their own business processes and experiences, while promoting maximum reuse of the B2B Commerce product. As a cross-functional leader, you’ll own our roadmap with Revenue Cloud with the goal to unlock the most complex purchasing processes in a self-service portal. You’ll be expected to work closely and form relationships with customers and partners to ensure product-market fit, customer adoption and long-term platform success.

Outside of building the product, you’ll partner closely with sales to support pre-purchase conversations and challenges that may occur during or after implementation to ensure customer success. You’ll work closely with our marketing team to scale our messaging both within Salesforce and externally. Internally, you’ll enhance and help maintain an already strong product culture rooted in empathy, technical curiosity, outcome-driven thinking and customer success. 

Required Qualifications

• 10+ years in product management

• Experience owning product strategy and delivery for commerce products

• Strong understanding of B2B Commerce customers and use cases across several industries

• Background working closely with customers, implementation partners and sales teams

• Demonstrated ability to collaborate with engineering, UX design and cross-functional teams

• Clear and compelling communicator with executive presence and storytelling ability

• Track record of delivering and launching “0→1” products and scaling them successfully

Desired Qualifications

• B2B Commerce domain experience, especially in extending or customizing to achieve customer specific requirements

• Design and UX orientation with an ability to envision compelling, modern experiences.

• Experience working with customers during pre-purchase discussions, and challenges encountered during implementation