Manager, Enterprise Portfolio Management

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Position Summary

The Manager, Enterprise Portfolio Management (PMO) is a hands-on individual contributor role within a startup PMO, responsible for both day-to-day PMO administration and strategic portfolio management.

This role requires a leader who can operate at both a detailed execution level and a strategic level, with a significant focus on managing and administering the ServiceNow Strategic Portfolio Management (SPM) module. Prior, hands-on ServiceNow SPM experience is critical to success in this position.

The individual will own PMO operations, governance processes, intake workflows, and portfolio reporting, while building a deep understanding of business priorities to deliver meaningful insights, dashboards, and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.

Key Responsibilities

ServiceNow SPM Ownership & Administration (Critical Focus)

• Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM)
• Perform hands-on configuration, maintenance, and administration of SPM modules, including demand, project, portfolio, resource, and reporting
• Ensure data accuracy, completeness, and integrity across all SPM records
• Manage workflows, intake forms, approvals, and system governance within ServiceNow
• Develop and maintain dashboards, scorecards, and executive-level reporting directly within SPM
• Monitor system usage and drive adoption, usability, and process compliance
• Partner on enhancements while owning day-to-day system operations and administration
• Ensure ServiceNow SPM serves as the single source of truth for portfolio data

PMO Operations & Administration (Primary Day-to-Day Work)

• Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation
• Own project intake and demand management workflows, ensuring proper documentation, evaluation, and approvals
• Prepare and distribute governance materials, status reports, and executive presentations
• Coordinate governance forums, track decisions, and follow up on action items
• Maintain and enforce PMO standards, templates, and processes
• Ensure high-quality data inputs and reporting consistency across the portfolio
• Drive operational discipline and adherence to PMO processes across stakeholders

Portfolio Reporting & Strategic Insights

• Build and maintain dashboarding and reporting within ServiceNow SPM
• Translate portfolio data into clear, actionable insights for leadership
• Provide visibility into portfolio health, delivery performance, risks, and dependencies
• Support Monthly Business Reviews and planning cycles through data-driven reporting
• Deliver portfolio analysis and recommendations to support prioritization decisions

Strategic Portfolio Management & Business Partnership

• Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy
• Support portfolio prioritization and governance decision-making
• Provide insight into trade-offs, capacity constraints, and investment impacts
• Help shape and evolve PMO governance and operating model

Resource & Demand Coordination

• Track and manage demand intake pipeline and backlog
• Support capacity planning and resource visibility through accurate data and reporting
• Highlight resource constraints and delivery risks to leadership

PMO Growth & Evolution

• Contribute to building a scalable PMO in a startup environment
• Identify and implement opportunities for process improvement and automation
• Support the future development of a team of project managers and analysts

Qualifications

Experience (Required)

• 7–10+ years in PMO, portfolio management, program management, or governance roles
• Direct, hands-on experience administering ServiceNo