Healthcare Services Project Manager II

ABOUT PERFORMANT:

At Performant, we’re focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most – quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture – then Performant is the place for you!

ABOUT THE OPPORTUNITY:

Hiring Range: $88,800 - $100,000

The Healthcare Services Project Manager II manages project scope, implementation priorities, client communications, and quality delivery of projects. The Project Manager (PM) coordinates internal resources and external clients to support the timely delivery of Performant payment integrity products and services and is responsible for the oversight of the implementation of new products with new or existing clients. This PM must demonstrate strong leadership skills to minimize delays and continue to appropriately advance all assigned projects.

Key Responsibilities

• Develops and manages project/action plans to ensure accurate project delivery, such as platform enhancements, customer on-boarding, and account readiness.

• Able to effectively share information and transfer knowledge to functional areas and account managers.

• Oversees team members to ensure all project tasks are completed on a timely basis; resolve team and project conflicts, provide project leadership to cross-functional team members, escalate project risks to leadership as needed.

• Responsible for communication and dissemination of critical project information from customers to internal areas and executive level areas.

• Evaluates progress and updates management and key stakeholders on status, including progress, timelines, and milestones; provides timely written and/or verbal updates regarding project status.

• Subject Matter Expert on all new business on-boarding processes.

• Anticipates risk, develops mitigation plan, and leads process improvement activities.

• Practices effective and strategic decision-making.

• Develop and maintain process flows, tools, and procedures to ensure consistent implementation projects from client to client.

• Interact with clients in a professional manner and respond quickly to customer requests.

• Facilitate and lead project meetings, including client kickoffs and internal coordination sessions, ensuring alignment on scope, expectations, and deliverables.

• Travel as required to Performant office(s), client office(s), or other business/industry meetings.

• Perform other related duties as required and assigned.

Knowledge, Skills and Abilities Needed

• Excellent communication and presentation skills; ability to communicate with all levels within the organization and external clients in a leadership capacity.

• A successful track record of managing multiple projects effectively.

• Strong business and technical understanding along with analytical, problem-solving, and decision-making capabilities.

• Solution oriented with a focus on innovative and proactive approaches to resolve customer challenges and issues.

• Excellent time management, organizational, and prioritization skills with ability to balance multiple priorities and projects.

• Good critical thinking, questioning, and listening skills; excellent attention to detail.

• Strong customer service orientation and ability to manage cross-functional teams.

• Demonstrated ability to ensure process compliance while driving operational efficiencies through continuous improvement and business process re-engineering.

• C-level interface and presentation skills.

• Excellent attention to detail and ability to synthesize information from multiple sources required to troubleshoot issues and lead assigned initiatives.

• Ability to work independently with work instruction in the form of objectives with minimal oversight.

• Ability to deliver day-to-day support to the business with a professional attitude and exceptional organization skills under pressure.

• Ability to adapt to rapidly changing business requirements and applying skills in effective and innovative ways to meet dynamic business needs.

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