Associate Director, National Account Operations CVS - US Remote

Job Title: Associate Director, National Account Operations CVS - US Remote

Location: Remote/Field Based

About the Job

The Associate Director, National Account Operations is a key strategic and executional leader within the Market Access team, responsible for ensuring operational excellence, account implementation, gross-to-net management, and pull-through across assigned national accounts. This individual will serve as the cross-functional integrator between account leads, internal stakeholders, and external partners, enabling seamless execution of contracts, financial analysis, gross-to-net analytics, programs, and initiatives that support access, affordability, and patient delivery.

This position is ideal for a collaborative, detail-oriented problem solver with deep operational knowledge of the U.S. healthcare system, including formulary operations, claims adjudication, specialty pharmacy networks, and contract performance tracking.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Operational Strategy & Execution

• Lead operational planning, execution, and performance tracking for key Market Access accounts including PBMs, GPOs, payers, and specialty distribution networks.

• Translate negotiated contract terms and strategic access plans into executable operational workflows, implementation guides, and pull-through programs.

• Partner with internal stakeholders to ensure readiness for access launches, channel transitions, and formulary updates.

Cross-Functional Coordination

• Serve as the operational point-of-contact for Account Directors and cross-functional partners including Trade, Channel, Pricing, Operations, Access Analytics, Legal, IT, Compliance, and Patient Services.

• Ensure flawless implementation of new agreements, including system configurations, reimbursement workflows, data integrations, and copay program set-up.

• Facilitate cross-functional operational reviews and ensure KPIs are defined and tracked.

Performance Management & Reporting

• Establish and manage operational dashboards and reporting frameworks to monitor performance, identify risks, and inform business decisions.

• Collaborate with analytics and business insights teams to evaluate contract performance and recommend operational optimizations.

• Provide timely updates to senior leadership and account management teams, highlighting trends, gaps, and mitigation strategies.

Process Optimization & Innovation

• Continuously improve operational processes, tools, and documentation to increase efficiency, scalability, and customer satisfaction.

• Lead or contribute to special projects focused on enhancing Market Access operations (e.g., payer onboarding, hub integration, channel expansion)

• Maximize digital tools with payers to drive insights and performance.

About You

Required Qualifications

Education

• Bachelor’s degree required; degree in Business, Health Administration, Supply Chain, or related field preferred.

• Advanced degree (MBA, MPH, MHA) is a plus.

Experience

• 5+ years of experience in pharmaceutical or biotech Market Access, Trade & Channel, or Commercial Operations.

• Deep operational knowledge of U.S. payer systems, PBMs, GPOs, and specialty pharmacy distribution.

• Proven track record of operational project management, contract implementation, and cross-functional leadership.

Technical Proficiency

• Strong proficiency in E