Product Support Engineer

We are building a scalable B2B platform designed to simplify and streamline how our business manages its service delivery through seamless integrations and smart solutions. As a Product Support Engineer, you will play a key role in supporting our clients by handling technical issues, debugging integrations, and ensuring a smooth user experience. Embedded within the R&D team, you will work closely with Product, Engineering, and Customer Success to help keep our platform running efficiently as we grow. This role is ideal for someone who enjoys problem-solving, has a solid technical foundation, and thrives in a fast-paced environment.

Roles & Responsibilities:

• Own and manage L1 technical support, including triaging client-reported issues and ensuring timely resolution.
• Analyze logs, debug basic integration issues, and escalate to Engineering when needed.
• Collaborate closely with Product, Development, and Customer Success teams.
• Monitor, track, and report on key support data and recurring ticket themes.
• Improve support processes and documentation.
• Identify areas for product improvement based on support trends and client feedback.

Requirements

• Proven experience in a similar Product Support or Technical Support role within a B2B environment, specifically SaaS.
• Strong ability to read and interpret logs, with basic debugging skills for API and system integrations.
• Familiarity with observability and error-tracking tools such as Sentry and DataDog.
• Solid understanding of technical concepts, with the ability to communicate clearly between technical and non-technical teams.
• Experience working cross-functionally with Product, Engineering, and Customer Success teams.
• Comfortable working independently in a remote, fast-paced environment.
• Excellent communication skills in English, both written and spoken.
• Bonus: experience with SQL, Next.js (TypeScript), and GraphQL.

ABOUT US 

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.  

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW 

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.  
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:  

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT  

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
• We do not offer equity plans. As we are not for sale and are not chasing an