Food Safety & Quality Assurance Customer & Supplier Compliance Specialist

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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

Your Opportunity

Our team members receive industry-competitive salaries and are eligible for great benefits packages:   

• Competitive Pay  

• Annual Bonus Earning Potential 

• Comprehensive Health Insurance, Retirement Benefits and More 

• Education benefit available to full and part time Smithfield team members on their first day of employment. 

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In addition, we offer opportunities for career growth, professional development, and tuition assistance. 

This position oversees Smithfield Foods’ compliance with all customer requests and manages the involvement in all customer portals.  This position ensures that all customer requests from any business area, or directly from the customer, are answered in a timely manner and in accordance with all government regulations, and in adherence to Smithfield Foods’ communication policies and programs. 

Responsibilities

Customer/Business/Sales Requests:

• Provides documents, assistance, and guidance for any customer requests made directly by the customer, business, sales, or any other business area according to Smithfield Foods’ communication policies and programs.

• Troubleshoots customer issues for specifications, COAs, and functionality with R&D and Operations.

• Works with necessary business sector to gather information and works with suppliers/customers to properly resolve incidents.

• Upload documents into all web-based customer portals as needed to remain in compliance with customer’s requirements.

• Maintenance of an accurate record of all customer portals and required documentation.

Customer Specification Requests:

• Works closely with R&D, QA, Regulatory, and suppliers/customers in creating and maintaining ingredient and packaging specifications. Participates in raw material analysis and evaluation as needed.

• Maintains supplier documentation. Requests and maintains raw material supplier specifications and required technical information including nutrition, allergen, etc. Assists Technical Services Departments in requesting detailed information to support product labeling and regulatory compliance if needed.

• Completion of FSQA portions of new customer specifications to be submitted to customers, business, and sales.

• Updating of current customer specifications to be submitted to customers, business, and sales.

Sales/Customer Letters and Documents:

• Updates customer letters annually and as needed to ensure compliance with customer requirements.

• Complete any customer or sales documents, forms, etc. as requested.

Regulatory and Administrative Duties:

• Complete, create, update, and submit regulatory licenses, fees, grants, and other documents to ensure compliance

Other duties as assigned:

• Cross training in other vendor, supplier, customer, and/or co-packer duties as needed to support the department.

• Performs supplier/customer on-site visits and audits when needed.

• Participates in the development and implementation of supplier quality programs and risk management programs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are rep