Director, Retirement New Business Payroll and Conversions

Alternate Locations: Work from Home

 

 Work Arrangement:

Remote : Work at home employee

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74636

 

The Role at a Glance

We are excited to bring on a Director to lead our Retirement New Business Payroll and Conversions teams supporting Workplace Solutions in a remote environment.

 

Background Details
As the Director of Retirement New Business Payroll and Conversions, you will lead the new business onboarding, asset transfer and payroll implementation teams. In this role, you will be responsible for process improvement efforts with a focus on automation while mitigating risk. You will direct and oversee the building, enhancement and maintenance of complex new business plans and ensure that clients’ overall service requirements are satisfied. You will also be responsible for ensuring alignment with the department, division, and enterprise vision. If this sounds like a role for you, please read on!

What you'll be doing

• You will lead a vital team in an environment that is constantly changing by empowering them to proactively challenge what they do each day. You will provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will also direct and evaluate individual/team performance and takes appropriate action to meet and/or exceed performance standards.  
• You will provide subject matter expertise and act as a point of escalation while providing guidance to internal stakeholders on complex new business solutions which optimize client satisfaction, retention and achieve desired business results. In addition, you will direct the development and maintenance of a high-quality service among internal and external clients/customers.
• You will build, enhance and maintain relationships with contacts at client organizations, ensuring clients’ overall service requirements are satisfied. You will build, maintain and proactively maximize positive business relationships with new and existing internal/external clients and effectively utilizes these relationships through strong collaboration.
• You will direct and lead the resolution of complex client issues/concerns in a timely and collaborative manner. You will provide information, education, training and consultation on complex processes, procedures, products and/or services to further assist client.
• You will serve as a key subject matter expert, staying up to date on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions including the introduction of automation efforts.
• You will monitor and control expenses. You may also develop and manage the budget for your team(s) and/or scope of responsibility. 

What we’re looking for

Must-have experience:

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 7+ Years of experience in the retirement business that directly aligns with the specific responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Confident, comfortable communicator with strong written and verbal communication skills.
• Strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches. 
• Ability to think critically, analyze information and to evaluate the implications of a course of action or solution.
• Strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines. 

Application Deadline

Applications for this position will be accepted through June 20, 2025, subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core valu