About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Provides basic operational and customer service support for the claim department administration. 

Principal Duties & Responsibilities

• Provide basic operational support for department administration and examiners.

• Accurately process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials, and company positions letters while adhering to claim department business rules and regulatory requirements.

• Provide quality customer-service support to the Claim Department by performing claim intake, answering inquiries, recording accurate, thorough information, and resolving customer issues or routing callers to appropriate departments.

• Prepare incoming correspondences for scanning into the image system in compliance with department business rules.

• Scan and import various documents to work queues and/or claim files, including policy documentation, physical and electronic media, websites, emails, and faxes.

• Order Police and Fire Reports, as required.

• Assist in maintaining electronic billing system.

• Review, maintain, and distribute various reports and codes.

• Assist in other projects as needed.

Education & Experience

• Typically requires a high school diploma

• 0+ years of related experience

• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with associates and outside customers.

• Must be proficient with computers and able to readily adapt to software systems and applications.   

• Must be detail-oriented and practice good organizational skills.

• Ability to follow procedures as outlined by management.

• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.

• Ability to perform quality work while meeting processing deadlines.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$20.01 - $26.63

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

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