Issue Management Validation Lead - Payments Chief Risk Office

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Job Description

The Issue Management Validation Lead is responsible for test planning, preparation, and execution of testing activities to support the resolution of Issues for Payments Issue Management. Additionally, this role will support quality reviews of Issue Data in Archer and be involved in supporting ORM initiatives. This role will require an individual experienced with testing and the ability to balance multiple priorities in a fast-paced environment while potentially supporting other activities within Issue Management.

- Manages the end to end of the testing process by: Executing test planning and preparation, designing test scripts, gathering samples, performing process inquiries, leading walkthroughs and procedure reviews, executing the test and communicating results

- Conducts quality reviews of existing issues to confirm alignment with ORM and BL process requirements, summarizes findings, communicates results and develops training to address identified performance trends

- Partners with Business Leaders, Business SME's, Regulatory, Compliance, Ops Risk, Legal, and other Risk and Compliance partners to evaluate risks that may impact the successful resolution of Issues and design tests to provide feedback to Issue Owners on the subsequent mitigation of risk and gaps in the Corrective Actions

- Drives processes to support effective issue validation activities. This includes obtaining knowledge of the issue(s) that need to be validated, project management, status reporting, risk escalation, documenting validation activities, drafting closure memos, confirming team members took the appropriate steps to validate the issue, providing feedback and credible challenge to employees

- Leads test results discussions with business management and risk partners related to identified findings/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended

- Provides weekly, monthly, quarterly and adhoc reporting on testing assignments

- Maintains testing standards in alignment with ORM Policy and Guidelines. Where appropriate, helping line of business stakeholders understand these new key risk concepts and their relevance to core business practices

- Support various administrative functions, such as Shared mailbox, ORM inquiries, and reporting as needed

- Leads other projects and/or activities within Issue Management as assigned

Basic Qualifications

- Typically, more than eight years of applicable experience

- Bachelor's degree, or equivalent work experience

Preferred Skills and Experience

- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

- Experience with performing control testing or other types of risk-based testing

- Payments or Banking experience

- Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls

- Must possess exceptional critical thinking and independent judgement and decision-making skills with limited direct supervision

- Ability to adjust quickly to shifting priorities and make quick decisions with limited information in support of team and organization goals

- Demonstrated cross business line coordination with multiple levels within the organization

- Advanced experience with written communication demonstrating effective business acumen (e.g. – CPMA memos, extensions)

- Thorough knowledge of Risk/Compliance/Audit competencies

- Effective written and verbal communication skills

- Strong analytical, problem-solving and negotiation skills

- Proficient computer skills, especially Microsoft Office applications

- Applicable professional certifications

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

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