Senior Account Manager - New York City

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction To The Team:

The Senior Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Senior Account Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. 

Make an impact!

The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand. 

In this role, you will:

• Develop and sustain strong partnerships in a high value strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace) 

• Develop strong relationships with C-Suite and GMs to influence at a strategic level 
• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion 
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs 
• Secure seasonal deals and promotions within to support the brands’ merchandising and marketing efforts 
• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: 

• Unique market insights (partner reports, competitive data, key performance drivers) 
• In-house revenue management tools (Rev+) 
• Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers) 
• Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities 
• Self-service tools (Expedia Partner Central) 

• Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.) 
• Cross collaborate with internal stakeholders to execute business initiatives and drive market strategy. 
• Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies 
• Provide coaching to colleagues (Market Managers, Associate Market Managers) and peers on best practices and workflow methodologies 
• Conduct regular self-learning to improve skills and own growth and development 
• Direct internal/and or regional projects, as/when required 

• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) 
• Promote self-service 
• Guide and support Hotel Partners to deliver the best traveler experience 
• Perform in-market commercial initiatives such as Seminars, Webinars, Tourism Panel Discussions, and Partner Roundtables 
• Travel <10% of the time 

Experience and qualifications:

• 5+ years of experience in account management, partner/client success, consultative sales, or related field 
• Experience in influencing at scale 
• Proficient in English language skills 
• Passionate about travel 
• Work autonomously and collaboratively with a diverse team 
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making 
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by the leadership team 
• Organization and time management skills, rigor, attention to details 
• Continue to follow up when facing testing situations
• Present ideas and directives clearly and persuasively and will actively listen 
• Demonstrate analytical skil