Fraud Specialist I

Title: Fraud Specialist I

Primary Location:  Grand Rapids

Employee Status: full-time hourly

Estimated Hours/Week:  38

Remote:  No

What You’ll Get: (note varied offerings based on role and hours) 

• Weekly Pay 

• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision 

• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) 

• Retirement options like 401 (k) with company match and pension. 

• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. 

• Tuition reimbursement 

• To see a full list of our benefit offerings – check out this helpful guide!

About this position: 

LMCU is looking for a Fraud Specialist I who will be responsible for the investigation of fraudulent, illegal or improper activities by internal or external means, and the prevention and recovery of losses sustained by such activities.

What you’ll do: 

• Review and follow up with inquiries in Fraud telephone and email queue including, but not limited to, credit reporting disputes by members, within E-Oscar software, or documents received, Infragard emails, IAFCI alert emails. Assists members, potential members and LMCU departments (Wires, Compliance, ACH, branch staff, etc.) with telephone and email requests; answers situational questions. Defers escalated calls to management, if necessary.

• Conduct investigations of fraudulent activity to ensure minimal loss to the organization: basic check and account investigations, remote deposit capture. Handle Chexsystem verification requests and FIS updates. Create validation response letters. Handle restitution check logging and processing.

• Process forgery claims up to $2,000 made by members and assist members with future fraud prevention.

• Review daily reports to identify potentially fraudulent activity: Consolidated RDC Report, Consolidated ATM Report, Canadian Check Report, OLB Transaction Alerts Report, OLB Account Attribute Changes Report, Certificate of Deposit W/D Report.

• Other job-related duties as assigned.

What You’ll Bring: You’ll like this position if you have...

• Up to one year of similar or related experience, including preparatory experience.

• A high school degree or equivalent.

• Knowledge of Symitar.

• Check imaging experience.

• Proficient in Excel.

• Must have a valid driver's license.

Who We Are: 

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.