Onsite Project Moderator (San Diego)

Work Location: Onsite in San Diego, California

Engagement Model: Temporary employment; Full-time (40 hours/week)

Work Schedule: Monday – Friday during regular business hours of 9:00 AM - 6:00 PM PDT

Start Date: Estimated week of June 24th

Project Duration: Approximately 10 - 12 weeks (estimated October 18 end date)

DataForce by TransPerfect is seeking a motivated Onsite Project Moderator to join our team for a new data collection project in San Diego, California! This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence technology.

We are looking for individuals who have excellent communication skills, are diligent and detail-oriented, and can work somewhat independently. The successful candidate is a team player who thrives in a fast-paced work environment and has experience in customer service.

Role Summary

The Project Moderator will work onsite at a designated location in San Diego and will be expected to foster a positive participant experience. Moderators will work directly with participants to ensure the proper execution of study requirements. The primary responsibility is to moderate user sessions and provide updates to the other members of the production team, as well as troubleshooting of data collection technology.

We are looking for individuals who have excellent communication skills, are diligent, detail-oriented, and can work fairly independently. The successful candidate is a team player who thrives in a fast-paced work environment with experience in customer service.

Role Responsibilities

• Understand provided project documentation to assist participants
• Interact with participant(s) and lead them through data collection projects
• Acknowledge and resolve participants’ issues, escalate unsolved issues
• Capture data for the assigned project, aiming to reach the targeted daily goal
• Utilize client tools to label/tag data
• Convey sessions details to the Project Manager and Production team
• Communicate and coordinate with project team
• Interact with various hardware & software

Requirements

Role Requirements

• Experience working with customer support
  

Ability to maintain a positive and professional attitude towards participants

Must have professional fluency in English (US)

Must have technical knowledge and be comfortable with new technologies

Available for the whole duration of project (10-12 weeks since beginning of project)

Available during working hours of Monday - Friday, 9am – 6pm PDT

Within a reasonable commuting distance to San Diego

Integrity and strong work ethic

Quick thinker with creative problem-solving skills

Proactive decision maker

Goal driven and objective mindset, high attention to detail

Report creation, monitoring and updating

Have clear communication skills

Team player

Ability to lift 25lbs when needed

Who we are
DataForce is a worldwide data collection and labeling platform that combines technology with a diverse network of more than one million data contributors, scientists, and engineers. DataForce offers companies in technology, automotive, life sciences, and other industries secure and reliable AI services for exceptional structured data and customer experiences.

DataForce is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.

For more information about us, please visit our website: https://www.transperfect.com/dataforce

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual
orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.