Manager, Select Service Brand Openings

 Wyndham Hotels & Resorts is now seeking a Manager, Select Service Brand Openings to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

Manager, Select Service Brands Openings works closely with Hotel Owners and Operators to ensure the timely opening of properties while enhancing franchisee satisfaction. Manager, Select Service Brands Openings are expected to coordinate and collaborating with Franchise Sales & Development, Contract Administration, Design & Construction, PM install team, Brand Leaders, and other internal departments to ensure Wyndham services are provided effectively and in a timely manner to the franchisee. In addition, the position has responsibility for reviewing, documenting, updating, and managing property information in Salesforce.
 

What you'll do

• Manage openings effectively to enhance the relationship with franchisee owners and property management. Be the point person for new property owners as they begin their relationship with Wyndham Hotels & Resorts. Operate independently, making key decisions as needed and following-through to ensure fulfillment of commitments. 
• Manage all required tasks and efforts that are required to ensure the effective and efficient opening of a property as assigned. Resolve issues and coordinate with internal departments to assist in overcoming roadblocks and maintaining quality service provided to the property. 
• Lead the development advance note (DAN) process to ensure our franchise owners are receiving their DANs timely.
• Complete picture load processes, tagging, editing, uploading all pictures for Select Service Brands openings, directing internal process flow to ensure Quality Assurance on websites. 
• Complete and direct processes for Select ServiceOpenings datapacks in a timely manner to ensure a successful opening and Ramp Up. 
• 15-20% travel for business and other events as needed.
   

You'll be successful if you have

• Project Management - strong problem solving and project execution skills. Demonstrated ability to multi-task and drive operational change. Be able to operate autonomously to make key decisions and get results.
• Business Analysis – review and identify opportunities and the root cause of issues to ensure process success.
• Indirect Leadership – provide leadership within the Select Service Operations team and across multiple departments to assist with identifying opportunities and resolving challenges related to positively influencing property performance.
• Communication – coordinate between multiple departments within Wyndham Hotels & Resorts to ensure consistent and clear communication to the franchisee.
• Relationship Building - proven ability to build and maintain strong relationships with internal and external stakeholders. 
• Time Management - proven track record of meeting deadlines and delivering high-quality work.
   

Required Qualifications/Experience

• College degree in Architecture, Design, Hospitality, or a related field preferred.
• Minimum 3-5 years management experience in the hotel industry in various departments (Sales, Front Office, F&B, Revenue Mgmt.) at various levels (SM, DOS, FD, AGM, GM or Regional).
• Strong ability to work in a team environment.
• Excellent customer service skills.
• Hands on hospitality property-level sales experience.
   

 COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buen