Site Ops Manager

ABOUT THE ROLE 

The Site Operations Manager oversees and reports on the daily operations of the MRO storeroom, determines proper inventory levels and methods and analyzes spend to provide cost savings and storeroom improvements. This position oversees all recruiting, training, and developing for storeroom staff as well as providing regular feedback, performance evaluations and corrective action as required. The Site Operations Manager collaborates with various corporate departments on procurement, systems integration, customer invoicing, vendor payments and staff management to ensure effective site management. The Site Manager drives customer satisfaction through building strong customer relationships and ensuring excellent customer service from the staff. The goal of this role is to achieve metrics per the customer contract and SOA strategic imperatives as they relate to Cost Savings, Stock Outs, On Time in Full Delivery, Compliance, Safety & Environmental, Material Savings, Process Improvements, and Customer and Staff Retention. This includes negotiating, developing, and managing multi- disciplined projects, as well as tracking and managing business results and routinely sharing and presenting those results on a regular basis to the client. The Site Manager demonstrates value to the customer by achieving business goals and objectives and providing measurable cost savings and identifying storeroom quality improvements. Key to success is conveying a vision for best-in-class storeroom management, within the contractual terms. 

 

COMPENSATION: $80K–$95K

SCHEDULE: Monday – Friday | 7 AM – 4 PM, with after-hours procurement services required twice per quarter.

DIRECT REPORTS: 2

KEY RESPONSIBILITIES 

Provide leadership to ensure all Company safety rules and regulations are observed and followed by employees. This includes documenting and reporting as required, ensuring all staff receive initial and ongoing required safety training and filing safety incidents according to safety SOPs. 

Responsible for the on-site supervision of all aspects of MRO and storeroom management operations encompassing customer service, supply chain management, purchasing, receiving and inventory control while following and enforcing all site SOP guidelines 

Supervise the daily activities of direct reports, providing feedback, performance management, conflict resolution and support. Responsible to ensuring all staff receive all required training per prescribed due dates. Schedule and monitor employee time off 

Managing the team to meet or exceed the contractual obligations. Work through the applicable Category Managers to negotiate guarantees of stock and non-stock items 

Learn the essential aspects of the client’s contract and ensure understanding and compliance for all associates 

Effectively manage client relationships, advise, and consult on business processes and exceed internal/external customer expectations. Attend meetings and make contacts as necessary with Clients and Vendors to resolve quality and delivery problems. 

Execute and manage all aspects of purchasing in a cost-effective manner and maintain data integrity within RS Integrated Supply enterprise asset management system and/or the customer’s CMMS system. Maintain and control all aspects of purchasing through distribution, in a cost-effective manner, while communicating with the customer’s operational facility. Become proficient in both SYNC and the client’s systems 

Work with senior management to define and implement strategic and tactical plans and concepts to effectively prioritize daily tasks procedures. 

Manage and train employees on all aspects of their jobs. Perform ongoing monitoring of employee performance and address and document employment issues where needed, following company policy. Provide staff with regular coaching, counselling, and support to encourage retention. Perform annual appraisal and future year goal setting with each employee. 

Responsible for recruiting new staff, working with HR and Supervisor, and following recruiting SOPs 

Monitor storeroom inventory levels and build levels in accordance with customer and RS Integrated Supply’s needs. Develop and implement Inventory Reduction Programs. Ensures maintenance of proper labelling and storage of all inventoried items. 

Prepare, perform and oversee all daily, weekly and monthly reports (i.e. stock replenishment, Buyer activity, Ops reporting, etc.) as required. Evaluate/analyse report results and then develop/initiate corrective actions/process improvements as neede