SR. TECHNOLOGY ADMINISTRATOR (ONSITE-FORT WORTH, TX)

 

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. 

Job Summary:

The Senior Technology Administrator position is responsible for providing computing services and support to Compass Group corporate and field associates.  They are responsible for corporate office and/or field support of all technologies and applications used by Compass Group associates, which also includes VIP and executive level associates.  They are the public face of the IT department and represent the user perspective in all technical operations and project activities.

 

The Senior Technology Administrator works as a member of the Technology Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the Compass Technology division.

Responsibilities:

• Serve as subject matter expert for end user technologies, systems and applications.
• Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems. 
• Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
• Handle setup, configuration, and support of smartphone & tablet technologies.
• Ensure timely installation / support of hardware covering standard desktop and laptop hardware models. 
• Coordinate physical setup and configuration of PCs, printers and other peripherals. 
• Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction. 
• Ensure compliance with support procedures related to timing, reporting and follow through. 
• Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed.
• Provide general training on technology use for VIP associates.
• Provide after-hours and weekend support for VIP and executive associates when needed.
• Assist with associate relocations to new offices/cubicles.
• Assist with small-scale department projects involving rollouts, deployments, and upgrades.
• Provide support for office video conference, audio-visual, server & network infrastructure as needed.
   

Leadership/Coaching

• Demonstrate an understanding of Team Goals, Strategies and Priorities.
• Demonstrate ability and willingness to share ideas with Associates, peers and management.
• Embrace a coaching culture, provide feedback to Associates, peers and management.
• Serve as a mentor to provide coaching and technical guidance to Associates.
• Demonstrate a positive attitude and set an example for colleagues.
• Attend regular manager and team lead status meetings and be engaged in meeting discussions and strategic planning. 

 

Consultancy/Customer Service 

• Promote cross team collaboration in problem analysis, solution identification, implementation, and delivery activities.
• Collaborate with IT teams and end users to understand project requirements and recommend sustainable solutions that meet defined business needs.
• Demonstrate ability and willingness to mentor Associates to help develop consultancy and customer service skills.
• Recommend potential product, service and process opportunities by collecting customer requirements and analyzing business needs.
• Actively look to identify opportunities to enhance organizational efficiency.
• Build sustainable relationships of trust through open and interactive communication.

 

Planning and Organization

• Understand and be able to communicate daily and weekly Goals as assigned by Manager.
• Plan daily and weekly work activities in alignment with established/defined team Goals/Priorities.
• Execute against approved daily and weekly plans and keep leadership informed of work status/progress.
• Independently manage assigned tasks and project components to complete within established timelines.
• Identify and communicate potential business impacts when planning changes to production systems.
• Provide guidance/coaching to Associates to help them enhance the efficiency/effectiveness of their work plans.
• Participate with management and technical teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters.
• Demonstrate accountability for physical and logical security/inte