Customer Service Assistant

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are searching for a dependable and customer-focused Customer Service Assistant to join our Charlotte team. This entry-level role is ideal for someone who enjoys helping others, staying organized, and supporting daily customer service operations. 

Responsibilities:

• Assist customers with questions, service inquiries, and general support needs.

• Handle incoming calls, emails, and in-person inquiries professionally.

• Provide accurate information about services and assist customers in navigating available options.

• Help resolve customer concerns promptly and courteously.

• Uphold a positive, welcoming, and professional environment at all times.

Qualifications:

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, patient, and solutions-oriented attitude.

• Ability to multitask and stay organized in a fast-paced environment.

• Basic computer skills (email, spreadsheets, office software).

Benefits

• Competitive starting pay with opportunities for bonuses
• Comprehensive training and growth opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative team culture

Join Sparkbit360 in Charlotte and grow your career in a dynamic, people-focused environment where your dedication and communication skills truly make a difference.