National Account Manager

Marmon Foodservice Technologies, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

About The Job

Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.

For this role, we are seeking a strategic, results-driven professional with proven experience managing large, complex accounts in the commercial foodservice or equipment industry. You excel at identifying growth opportunities, developing client-focused solutions, and negotiating win-win outcomes. Adept at building trusted relationships with key decision-makers, you serve as a knowledgeable advisor and advocate for your clients. Highly organized and proactive, you thrive in fast-paced, deadline-driven environments and excel at collaborating with internal teams to align company capabilities with client needs. Skilled in sales strategy, opportunity analysis, and technical product expertise, you are comfortable leading business reviews, executing go-to-market initiatives, and representing MFT with professionalism and confidence at industry events. Above all, you are motivated by client success and are committed to driving sustainable growth for both MFT and its customers.

What You’ll Do

Customer Relationship Management

• Represent Marmon Foodservice Technologies (MFT) brands, equipment, parts, and services across the food and beverage portfolio.

• Develop and grow strong customer relationships with franchisees and kitchen equipment suppliers, ensuring satisfaction, loyalty, and business retention.

• Develop specific strategies to grow account value over time, identifying opportunities for expanding service offerings, forecasting sales activity and identifying potential risks and opportunities.

• Analyze account performance, including revenue, profitability, and customer satisfaction. Use data and insights to make informed decisions, adjustments to account strategies and to deliver regular business performance updates with customers.

• Drive account growth by utilizing value-added selling and effective negotiation to close business and increase market share.

Product Knowledge & Expertise

• Develop and maintain in-depth knowledge of products, services, brand standards, competitors, marketing plans, strategies, programs, and promotions to provide high-level technical guidance and product expertise during customer interactions.

• Represent the company at trade shows, industry events, customer meetings and similar events; delivering product presentations and maintaining a strong company presence.

• Develop a deep understanding of client business models, operational challenges, and future needs to position our products and services as solutions.

Communication & Collaboration

• Collaborate with internal teams (product management, marketing, support, etc.) to execute strategic initiatives, resolve client issues, and fulfill annual goals.

• Investigate and manage resolution of conflicts and handle client complaints in a professional manner.

Process Management

• Ensure compliance with contractual agreements.

• Ensure alignment with customer-specific processes, protocols and expectations to maintain trust and operational consistency.

Who You Are

• Independent Self-Starter: Takes prompt, proactive action to accomplish work goals with limited oversight and manage competing priorities in a fast-paced environment.

• “Direct-Selling” skillset with the ability to grow revenue in the field, find new business, and meet financial targets.

• Creative Problem-Solver: Demonstrates strong leadership, interpersonal and relationship skills, and a “get-it-done” attitude.

• Collaborative Partner: Uses interpersonal skills to communicate effectively with cross-functional teams.

• Strategic Thinker: Relies on analytical and problem-solving skills to think strategically and execute tactically.

• Clear and Persuasive Communic