Technical Services Business Analyst

At Seaman Corporation, every associate is instrumental to our success. Become a part of our growing team!


WHO WE ARE
At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.
Every Seaman Corporation associate plays a valuable role in our company’s continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.
Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.
WHAT WE OFFER
• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner
Seaman Corporation is seeking a Technical Services Business Analyst to join our Technical Services team! This position will report to the Technical Services Manager.
POSITION SUMMARY
The Technical Services Business Analyst provides analytical, operational, and systems leadership to ensure the Technical Services Department operates as a data-driven, scalable, and continuously improving organization.
This role serves as the operational backbone of Technical Services—owning dashboards, reporting standards, process governance, and initiative tracking—while enabling leadership to make informed decisions through accurate data, disciplined processes, and effective use of technology and automation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Own and maintain dashboards for field activity, warranty trends, workload planning, and operational performance.
• Define and maintain reporting standards, metric definitions, and visualization conventions for Technical Services.
• Prepare executive- and Board-level summaries that translate technical and operational data into clear, actionable insights.
• Ensure accuracy, consistency, and accessibility of operational data across the department.
• Own documentation, governance, and lifecycle management of core Technical Services processes, procedures, and standards.
• Maintain authoritative versions of operational documentation and ensure alignment across Technical Services functions.
• Identify inefficiencies, inconsistencies, and gaps; recommend and support implementation of process improvements.
• Support annual budgeting, forecasting, expense tracking, and resource planning efforts.
• Assist leadership with workload modeling, capacity planning, and prioritization decisions.
• Provide data-backed insights to support staffing, investment, and strategic planning decisions.
• Coordinate and track execution of departmental and cross-functional improvement initiatives.
• Monitor timelines, dependencies, and follow-through on key programs and priorities.
• Support adoption of standardized tools, workflows, and operating rhythms.
• Lead implementation and adoption of operational tools, including reporting automation, workflow standardization, and AI-enabled process improvements.
• Partner with IT and Technical Services teams to improve data quality, efficiency, and scalability.
• Evaluate new tools, technologies, or approaches that reduce manual effort and improve insight delivery.
• Define Technical Services reporting methods, metrics, and visualization standards.
• Maintain authoritative dashboards, metrics, and operational documentation.
• Recommend, pilot, and implement process improvements and analytical tools within approved scope.
• Identify operational risks, inefficiencies, and improvement opportunities and elevate them with data-backed recommendations.

Key Performance Indicators (KPIs)
• Accuracy, consistency, and timeliness of reports and dashboards
• Adoption and usage of data, tools, and insights by Technical Services leadership
• On-time execution and foll