NDLS Booking Line Agent

<h3>Company Description</h3><p><strong>We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.</strong></p><p><strong>SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.</strong></p><p>Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.</p><h3>Job Description</h3><ul><li>Ensure all calls received are answered in a timely and professional manner.</li><li>Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.</li><li>Process bookings &amp; cancellations for NDLS Customers</li><li>Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection</li><li>Ensure a full understanding of SOP’s and Scripts</li><li>Ensure all agreed operational procedures &amp; scripts are strictly complied with.</li><li>Manage confidential information securely and in line with Records Management and Data Protection Policies</li><li>Lead by example and demonstrate SGS values.</li><li>Maintain and ensure good employee relations.</li><li>Complete daily administration</li><li>Ensure full compliance with the Company’s Code of Integrity &amp; Professional Conduct</li><li>At all times adopt behaviour in accordance with SGS Equality &amp; Diversity policy.</li><li>Present a professional image of the company through personal grooming and presentation</li></ul><h3>Qualifications</h3><p>Leaving certificate or equivelent </p><h3>Additional Information</h3><ul><li>Computer literate</li><li>Excellent communication skills – both verbal and written</li><li>Ability to multitask and work under pressure</li><li>Effective interpersonal skills at all levels</li><li>Ability to demonstrate accuracy and attention to detail</li><li>Ability to work under own initiative and as part of a team.</li></ul><p> </p><ul><li><strong><u>Expected Behaviours</u></strong></li><li>Integrity, flexibility, working under own initiative</li><li>Professionalism; with the client, contractors and colleagues at all times</li><li>Compliance with SGS policies and procedures</li><li>Team player</li></ul>