Property Claims Delivery Senior Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Delivery Senior Manager is responsible for designing, developing, and implementing projects and initiatives with their assigned field discipline that aligns with Claims strategic direction and supports strategic goals. This position will lead a group of home-based individuals and execute claims strategy, administer quality management protocols, and change management initiatives. Leadership is responsible for operational strategy, profitability, the coordination of functions, and the disposition of customer claims.

Customer Service:

• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met.
• Manages and resolves escalated customer communications, concerns, conflicts, or issues.
• Reviews customer satisfaction results; develops and directs business unit action plans.
• Develops business strategies that ensure a focus on customers.

Administration and Operational Management:

• Establishes operational strategies, goals, and objectives for front line managers.
• Develops strategies and opportunities for operational improvement.
• Compiles and analyzes critical metrics and operational reports and develops action plans to improve claims processes and customer service to sustain the .existing customer base and attract new customers.
• Assures compliance with company policies, procedures, and reporting requirements.
• Ensures compliance to company, state, and federal compliance roles and regulations.
• Identifies issues and potential solutions on all aspects of the claims business.

Supervisory/People Management:

• Fosters a collaborative environment that inspires and motivates a large number of employees.
• Manages and monitors human resources and management activities
• Effectively coaches and provides development/career guidance for direct reports.
• Leads teams in understanding the link between Allstate objectives and their contributions.
• Leads and implements change management initiatives for the Director level
• Communicates business trends and issues to employees.

Preferred Qualifications:

• 5+ years of experience in property claims.
• Management experience leading large groups preferred.
• Ability to influence, to interact effectively, and coach others on interacting effectively with internal or external customers and act with empathy in a virtual environment.
• Ability to achieve business unit objectives.
• Ability to investigate, evaluate and settle highly complex claims.
• Introduces and leads change effectively.
• Has and maintains all appropriate licenses and registrations for the role per state requirements.
• Travel may be required (as needed).

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

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Skills

Compensation

Compensation offered for this role is $104,000.00 - 187,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice fo