Territory Manager

Overview

Job Summary: Responsible for the overall relationship between the Field Partners and the Enterprise. This position is responsible for all aspects of the Field Partner relationship, including performance training and coaching, negotiating, compliance verification, expanding services and dispute resolution. Ensure contract and governmental compliance for the entire Field Partner network including specialized certifications and/or licensures.  Work in partnership with the FPMG leadership group. This is not a sales role. 

 

This position requires living in a state within the territory the role supports. 

 

Territory 2 (Midwest): Michigan, Illinois, Kentucky, Indiana, Ohio, West Virgina 

Territory 3 (North): Idaho, Montana, Wyoming, Utah, Colorado, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Missouri, Wisconsin

Territory 6 (West): Washington, Oregon, California, Nevada 

 

Our Exceptional Benefits Plan includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors 
• Per diems available when traveling

 

Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

 

Responsibilities

• Manage all aspects of the Field Partner relationship not limited to:
  • Essentially act as the account manager for the existing and newly on boarded Field partners
  • Identify high-cost Field Partners and proactively negotiate to lower costs
  • Assist in training of team members as assigned
  • Conduct periodic FP performance reviews based on goals established by the department and need, to ensure their performance meets Stratus’s expectations.
  • Coach Field Partners as needed which may also include terminating the relationship with Stratus.
  • Communicate internal improvement opportunities and monitor progress as necessary.
  • Work with FP to determine if there is a need and a desire to expand existing services within their territory and beyond for existing and new scopes of work.
  • Collaborate with FPMG leadership team to analyze and review actual vs target costs.
• Expand and maintain the Preferred Field Partner network for all lines of business in defined Major Metropolitan Area (MMAs) based on enterprise goals.
• Work independently to manage and complete a queue of tasks generated by various business units within Stratus.
  • Prioritize tasks based on urgency/expected SLA
  • Provide continuous communication to your internal customers
  • Resolve tasks within SLAs set forth by the department Manager/Director
• Use critical thinking, creative problem solving, and negotiation skills to resolve Field Partner performance issues and disputes in a manner that is fair and equitable to all involved parties. Such interventions might include:
  • Job-related performance and communication issues, including workmanship or work delays
  • Issues obtaining paperwork or other documentation
  • Disputing invoices that exceed the limit of Stratus Purchase Order
  • Customer concerns or dissatisfaction.
• Perform routine vendor management tasks, including the following:
  • Collecting vendor paperwork
  • Updating vendor records
  • Onboarding and training

Qualifications

Skills 

• Decisiveness and confidence
• Ability to handle a high volume of urgent tasks simultaneously
• Meticulous organization skills
• A strong sense of customer se