Field Service Groundhand

 

Why Sonic?

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.

Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.

Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

 

Pay Scale

$22/hour plus over time and paid Drive time - Average $60k annually

Benefits and Perks:

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

 

Position Summary:

A Field Service Groundhand assists the Boom Truck Operator with attaching service drops from aerial strand to the customer’s building.

Position Type/Expected Hours of Work:

Field Service Groundhand is a full-time (40 hours per week), non-exempt/hourly position. Frequently, overtime is necessary to deliver outstanding customer service.

Travel:
Travel is expected for this position. A company gas card and vehicle will be supplied. Gas cards are expected to be used on individually assigned company vehicles only.

 

Supervisory Responsibilities:

Field Service Groundhands do not have any supervisory responsibilities.

 

Essential Duties and Responsibilities:

• Understand and maintain compliance with all current applicable OSHA regulations, as well as all company policies and procedures.
• Set up ladders in accordance with the Field Service training handbook while adhering to all company safety policies.
• Set up traffic control zones according to supplied company training.
• Assist with setting up boom truck for operation.
• Keep consistent inventory of necessary supplies for daily operation.
• Responsible for personal safety, the safety of the team members assigned to work from the vehicle and the safety of company property used at the work site.
• Have proficient understanding of dispatch and workflow software.
• Receive communication of locations and duties from dispatch software and/or personnel.
• Able to responsibly handle company issued vehicles, tools and credit cards.
• Abide by all safety procedures and report accidents/injuries to supervisor immediately.
• Maintain correct insurance paperwork and vehicle records on person or in vehicle.
• Maintain an active California state driver’s license.
• Maintain a clean driving record as defined by the current Sonic fleet insurance underwriter.
• Able to lift and carry 75lbs.
• Communicate professionally and effectively with all Sonic workgroups, customers, and members of the public.
• Ensure all scheduled visits are completed by end of day.
• Willingness to work overtime.

 

 

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Responsibility - Acts independently in the field within reason; knows when to consult for assistance; takes responsibility for vehicles, tools and credit cards.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new
• Oral Communication