Medical Records Specialist

Description

Positions Overview:

The Medical Records Specialist (MRS) reports to both the Department Manager and the Site Director. The MRS will enhance the effectiveness of the department by providing superior service in requesting medical records. 

Essential Responsibilities:

· Requests medical records and bills from doctors’ offices, hospitals, urgent cares, etc. 

· Exhibits exceptional phone presence while making designated outbound calls daily for records retrieval. 

· Manages incoming/out-going phone calls in a professional and courteous manner.

· Maintains accurate reports of records request and follows up on request status

· Represents attorney(s) by communicating and obtaining information, following up on delegated assignments, and knowing when to act and when to refer matters to the attorney(s)

· Maintains client confidence by keeping client/attorney information confidential

· Enhances the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position

· Performs other duties as required.

Requirements

  Qualifications:

· High School diploma or equivalent

· Strong computer skills, with experience in Microsoft Office

· Strong clerical and organizational skills, with attention to detail

· Strong written and oral communication skills, excellent phone etiquette

· Strong Customer Service

· Ability to work independently with minimal supervision

· Familiarity with medical records terminology preferred

· Must be energetic, well organized, and have the ability to multi-task