Patient Services Representative I

Description

We are rated one of the best Family Health and Wellness Centers, with five (5) modern facilities located in Brooklyn. We invite you to apply. Come join our team and enjoy good work-life balance.

Job Summary: Full-Time

The Patient Services Representative is responsible for courteously and professionally responding to our patients in person or directing calls and inquiries; and for collecting all monies for services rendered. The Patient Services Representative has overall responsibility for patient registration and insurance certification/verification.

Essential Functions and Duties:

• Greets all incoming patients with a friendly and polite approach.
• Must have strong and consistent customer service skills.
• Must be comfortable engaging patients, and communicating with them in a highly professional and courteous manner.
• Creates new patient accounts by completing full registration as per practice and organizational guidelines.
• Register patients accurately; collects patient demographics using Electronic Records/Electronic Practice Management software.
• Verify patients’ demographics and phone numbers at each visit including family size and family income. 
• Verifies patient insurance eligibility, confirm and update eligibility; communicate critical insurance information as needed.
• Assesses and accurately enroll patient for sliding fee scale discount program.
• Logs all monies received to patients’ accounts; Generates receipts for patients.
• Maintain log of cash and/or credit card payments.
• Answers incoming calls and transfers to appropriate departments as needed.
• Responsible for scheduling appointments.
• Call or text/email patients to confirm scheduled appointments.
• Submit pre-authorizations via mail or electronically to insurance companies.
• Record approval and denials of pre-authorization in patients electronic records and the front desk logbook.
• Contact patient, inform them of approval or denial and schedule appointment as needed.
• Submit or call-in referrals for patients being referred out to other medical specialties.
• Check phone messages and respond as necessary.
• Record cases returned from the lab in both the EDR and logbook.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

· Ability to function in a fast-paced environment.

· Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.

· Bi-lingual is a plus. (e.g., Spanish, French/Creole)

· Demonstrate effective written and verbal skills and must possess excellent interpersonal skills.

· Ability to add, subtract, multiply and divide, using common fractions and decimals.

Education and Experience:

· High School Diploma and/or its equivalent.

· Prior experience in healthcare or basic understanding of health/dental related terminology and services.

· Knowledge and experience using computers and EMR - Electronic Medical Records.

Physical Requirements:

· Prolonged periods sitting at a desk, working on a computer, and answering calls.

· Perform repetitive motion (e.g., keyboarding).

· Must occasionally lift and/or move up to 10 pounds.

We offer generous benefit plans.