NGCS Solutions Architect

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions Connectivity, Inc. (Motorola), a wholly-owned subsidiary of Motorola Solutions, Inc. is an industry-leading provider of Next Generation 9-1-1 (NG9-1-1) systems. We have honed our implementation and support expertise over 20+ years of routing 9-1-1 calls and have amassed an installed base of over sixty (60) selective routers. Our 9-1-1 routing solutions currently serve over 32 million people across North America. We are an accomplished NG9-1-1 provider that will elevate the service and performance of our customers.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential, and talents to a career that matters.

Motorola Solutions Connectivity NG9-1-1 Routing Services is a portfolio of products and services that deliver the critical elements needed to enable and operate a Next Generation 9-1-1 Core Services (NGCS) solution. The call and multimedia routing subsystem technology is known as VESTA® Router. VESTA® Router is responsible for receiving incoming emergency calls, voice, SMS, and multimedia, in a NENA i3 SIP format from the originating service provider (OSP). The VESTA® NG9-1-1 Call Routing Service is specifically designed and engineered to provide a scalable solution that accommodates both legacy and Next Generation call routing.

Job Description

The Solutions Architect (SA) is responsible for the implementation of Motorola Solutions Connectivity NG9-1-1 Routing Services products and services that deliver the critical elements needed to enable and operate a Next Generation 9-1-1 Core Services (NGCS) solution and integrate Emergency Call Handling Products offered by Motorola Solutions. 

The SA Must act and be recognized as the technical authority / focal point providing overall technical leadership for the project implementation. Work with customers to understand overall solutions needs and functionality. Take ownership of the technical solution from pre-sale and provide input to the project/program manager to develop the project deployment schedule.  

Identify technical risks of the projects and work with the PM on mitigation plans. Identify customer expectation mismatch to how service works, and develop, present, and execute mitigation plans. Technical counterpart with the PM in vendor, customer, and internal facing meetings.

Responsibilities:

• Technical counterpart with the Program Manager (PM) in vendor, customer, and internal facing meetings.

• Overall technical leadership for the project implementation, taking ownership of the end to end solution. 

• Understand the technical requirements, concepts of operation, and architecture of the overall solution.

• Work with design input to develop end to end integration, migration, acceptance, and migration plans.

• Identify technical risks of the projects and work with the PM on mitigation plans.

• Technical counterpart with the Program Manager (PM) in vendor, customer, and internal facing meetings.

• Become Integration Specialist of customer Public Safety Answering Point (PSAP) equipment and software.

• Create, validate, and execute methods of procedures for integrating core components of the NGCS, transport network, and customer premise equipment.

• Provide continuous improvement support with Product and Deployment teams to increase quality and efficiency of network designs.

• Directly engage Development and Lab teams to align with project scope.

• Lead test coordination efforts, readiness and completion reviews.

• Assists Program Manager (PM) in developing and managing costs and schedules by identifying technical risks to the deployment plan and suggesting mitigation options for those risks.

• Define and implement third party product configurations that include switching, routing, DNS, firewall, and load balancing functions.

• Work closely with the Motorola Program Manager (PM) to provide a smooth transition from p