Service Technician

Southwest Valve & Equipment builds the bridge between large scale water projects and the essential equipment needed to get the job done. We understand the difference between the “correct” product for the application and a product that will “just work” for the application. A correct product incorporates longevity of service; takes into account the environment of installation, system continuity, minimizing MRO, and where applicable, modifications to standard product offerings to customize the operation for the required service.
The Field Service Technician role will support Southwest Valve & Equipment and the related product and service lines. This person provides customers with technical assistance, consulting services, quotes jobs, provides training, and acts as liaison between customers and the Company sales team. This position will cover the Northern California territory, this role requires travel to customers site locations.

What you will do:

• Analyzes, reviews, and inspection of findings to determine source of problem, and recommends repair, replacement, or other corrective actions.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provide start-up/commissioning services or other training to customer.
• Quote jobs when applicable
• Capable of performing mechanical, electrical, and hydraulic service on valve products and perform adjustments and making evaluations relating to function on vendor manufactured actuators, accessories, and control systems.
• The position also assists management in sales, field service and warranty issues.
• Primary work hours will be Monday through Friday.
• Work hours will vary based on customer requirements.

Required Background/ Experience:

• Technical degree from two or four-year college or equivalent work experience
• 1+ years of related field technician experience
• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge.
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise.
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review.
• Proven ability to initiate and maintain strong working relationships with internal and external customers. (Ex. Working with Company Engineering and Sales team to ensure all customer contacts are knowledgeable of customer activity)
• Must have good technical aptitude & be able to read and interpret drawings.
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills. 
• Ability to travel throughout Northern California.

Desired Background/ Experience:

• Working AUMA and Rotork Actuators, AWWA and Industrial Valves
• Knowledge of PLCs, actuators, and control systems
• Maintenance certifications demonstrating a desire to maintain knowledge of current and new best practices.
• Examples of certifications are: Certified Maintenance & Reliability Technician (CMRT) Certificated Maintenance & Reliability Professional International Maintenance Institute (IMI) NOCTI certification.

Our employees have detailed working knowledge of potable and recycled water systems, water and wastewater treatment plants, pipelines, pump stations, reservoirs and flow control facilities. Southwest Valve & Equipment’s knowledge base provides engineering firms and end users design support for their projects with the correct products for the application.