Director, Order to Cash

Compensation Data

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.

With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.  

Description

We are looking for a Director, Order to Cash to optimize our current processes from customer set-up to order to invoice closure through cash applications. The goal is to value stream map the current process and identify improvement activities across the entire enterprise (which goes beyond Finance to include customer service, customer master, credit, collections, billing, and Treasury). A successful candidate is a demonstrated leader in the Order-to-Cash space within a Shared Service environment and can turn-around existing back-offices processes into a stream-lined organization with enhanced customer focus. Candidate has a proven history of building high caliber teams. Ideal candidate enjoys challenges while balancing day-to-day operations, while also identifying innovative ways to drive meaningful change.

As the multi-country process owner, in this role the candidate will be responsible for creating a seamless customer experience that is supported by efficient processes. They will be responsible for developing metrics to identify trends, process improvements, and strategic opportunities. They will partner closely with TBC Brands, NTW and Franchise leadership on initiatives to improve working capital. Candidate should have a history of influencing cross-functions partners and leadership as well as driving initiatives to completion. Candidate will report directly to the Sr. Director of Finance Operations.

Job Responsibilities

• Develop, optimize, and govern United States, Canada and Mexico revenue and receivables accounting processes with the appropriate people, policies and controls that will drive business growth while maintaining compliance with accounting regulations. This will require documenting multiple policies for TBC and ensuring alignment among Mexico and the U.S.
• Ensure that desk-top procedures are documented, assessable and reviewed annually across the organization.
• Value-stream map each part of the OTC process specific to Finance – billing, credit, collections, and cash applications to identify ideal state. Assist with up-stream and down-stream process mapping to ensure seamless hand-offs with the Finance organization.
• Lead monthly close and reporting processes for receivables and publish timely reporting & analysis to management & key stakeholders. This includes communication to the Sales Executive leads and recommending actions from a Legal and outside collection point of view. Follow through to conclusion to minimize P&L impact.
• Establish key metrics, optimize processes, and standardize ways of working to drive automation and efficiency, bringing the 75+ US & Mexico team members together to operate a